PlayerLync Knowledge Base

Admin - Reporting - Available Reports

Published September 28th, 2021 by Drew Holliday

PLAYERLYNC REPORTS PlayerLync Reporting provides flexibility in how your data is presented by enabling you to create, save and refresh data when you need to. Saving and sharing reports for use by others in your organization will make retrieving information faster and more accurate. CURRENTLY AVAILABLE REPORTS Report Title Description Activity Report

Admin - Publishing - File & Folder Properties

Published July 18th, 2023 by Drew Holliday

FILE & FOLDER PROPERTIES Every file and folder in the Publishing area have properties that can be adjusted. These properties help with things like tagging or publish and delete scheduling. ACCESSING PROPERTIES From the publishing area, right-click on any file or folder to launch the properties pop-out window. If your organization uses the style

PlayerLync for Microsoft Windows: No Longer Supported

Published June 14th, 2023 by Drew Holliday

As of March 2023, we no longer actively support using the PlayerLync application on Microsoft Windows devices. While the application may continue to work for a period of time, customer support and active development of PlayerLync for Windows is no longer supported.

Admin - Devices - Adding, Removing & Registering

Published July 18th, 2023 by Drew Holliday

DEVICES Devices in your PlayerLync Admin Portal provide two primary purposes. Devices help maintain security of your content by ensuring the hardware communicating with your PlayerLync environment is authorized by your organization. Devices also assists with reporting on information related to the hardware and how content is received and consumed by

PlayerLync 4014.7.19 for iOS (GA)

Published May 30th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-1132 Adjusted the course saving process to account for when a course-taker completes, passes or fails a course so it will not re-prompt them to resume progress. Last updated: 06/15/23 by DHOLLIDAY

Did you Know - Device Settings and Syncing Part 1

Published February 2nd, 2023 by Drew Holliday

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Admin - Publishing - Navbar Links

Published March 3rd, 2021 by Drew Holliday

PUBLISHING NAVBAR LINKS There are 3 unique ways to give users the ability to access a specific website through the PlayerLync app. Intranet Links The Intranet module delivers a location inside the PlayerLync app where website links are presented to members in a graphical layout. These links are configured by an administrator and can be presented to

Admin - Publishing - By Organization

Published July 18th, 2023 by Drew Holliday

CONTENT PUBLISHING - BY ORGANIZATION There are three methods for publishing content using the Publishing screen of the Admin Portal, By Member, By Group and By Organization. Note: Click here to learn more about Organizations and how to create/manage them . PUBLISHING CONTENT TO AN ORGANIZATION Select any org level from the org tree on the left Navig

Team Manager - Course Configuration

Published February 18th, 2021 by Drew Holliday

COURSE CONFIGURATION 1: TIN CAN COURSE You should now be at the 1: Tin Can Course tab and to begin to configure the course options. Tin Can CourseID (required) This is the course ID pulled from the uploaded file. Leave this as is, do not change it. Course Title (required) This is what will show up as the course title in the Training Queue and under

Team Manager - Admin Settings

Published January 11th, 2021 by Drew Holliday

TEAM MANAGER ADMIN SETTINGS SETTINGS OVERVIEW There are a number of settings that can be set at the global level. Only Admins have the access to make these changes. Regardless of the team selected from the team drop-down menu, any changes made to these settings will apply to all teams/orgs in Team Manager. Menu Description Global Settings Manage

PlayerLync 63 for SaaS Services (GA)

Published March 22nd, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-224 Adjusted the error displayed when attempting to export the tracking report with no courses selected to better describe what is missing. Fixed SR-225 Adjusted formatting in the Forms entries report to correctly display column headers. Fixed SR-227 Resolved an issue where some customers were bring provided unex

PlayerLync 4013.6.4 for iOS (SR)

Published March 31st, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced PM-1040 Improved support for xAPI courses published in Adobe Captive for more consistent saving and resuming experiences on the Web and in the iOS app. Enhanced PM-336 Updated the Web content viewer used for courses, web links, etc., for improved performance. This new web viewer also addresses multiple defects th

Receiving Content FAQs

Published August 23rd, 2022 by Drew Holliday

RECEIVING CONTENT FAQs WHAT IS CONTENT? PlayerLync considers any files that are being published to Members in your organization via the PlayerLync platform to be content. This can and does include courses, forms, PDFs, videos, Office documents, etc. WHAT CONTENT WILL SHOW UP ON A DEVICE? Depending on where content is published and how, different c

PlayerLync 4013.6.3 for Server (GA)

Published April 12th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed PM-1103 Server and App fixes to resolve an issue causing the iOS app to crash when using the location control in an offline form. Fixed BAK-615 Resolved an issue causing offline form submission dates and tracking dates to be unexpectedly misaligned. Fixed BAK-803 Resolved an issue where setting a Member to force pas

Admin - Reporting Overview

Published January 28th, 2021 by Drew Holliday

PLAYERLYNC REPORTING - OVERVIEW PlayerLync Reporting provides flexibility in how your data is presented by enabling you to create, save and refresh data when you need to. Saving and sharing reports for use by others in your organization will make retrieving information faster and more accurate. Note: The below examples and definitions are from the A

PlayerLync 4014.7.16 for iOS (GA)

Published March 22nd, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced IOS-1106 Improved the accuracy of activity tracking when linking to other content items from within the PDF Viewer. Enhanced IOS-1111 Increased the Messaging character limit for CC-to-Text from 160 to 1400 before warning the message author they are exceeding the character limit. Last updated: 03/22/23 by DHOLLIDA

PlayerLync 4014.7.7.3 for Windows (GA)

Published April 25th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced UWP-199 We made adjustments to the login process to speed it up. Last updated: 04/25/23 by DHOLLIDAY

Admin - Publishing - Content Linking

Published October 15th, 2021 by Drew Holliday

CONTENT LINKING Content Linking provides hyperlinks to specific pieces of content housed in your PlayerLync platform. This dramatically simplifies the workflow for Administrators who can then utilize PlayerLync as a content player accessed from different applications. IMPORTANT NOTES Content Permissions: If your Member account does not have access

SSH Key Pair Generation for SFTP

Published June 7th, 2023 by Drew Holliday

SSH KEY GENERATION FOR SFTP SSH key authentication provides a way to securely connect to the PlayerLync SFTP server without a password. This allows system-to-system connectivity with secure access. To facilitate this, PlayerLync requires a public SSH key to be provided. These instructions will walk you through how to create your public / private key

PlayerLync 4014.7.2 for Android (GA)

Published July 19th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed DROID-311 Fixed an issue seen by specific customers with regard to a couple courses that would display a white page after navigating throughout a course. Last updated: 07/29/22 by DHOLLIDAY

Did you Know - Device Syncing Part 2

Published March 21st, 2023 by Drew Holliday

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Admin - Settings - Organization Settings

Published June 28th, 2022 by Drew Holliday

ORGANIZATION SETTINGS The following settings are applied to the selected Primary Organization in your PlayerLync Admin Portal APP UI SETTINGS Settings applied here will adjust how the PlayerLync app is presented. Use Classic UI Enabling this option will cause every device under this Organization to launch in the Classic view of the PlayerLync layout

Admin - Publishing - Splash Pages

Published April 5th, 2021 by Drew Holliday

SPLASH PAGES Splash Pages tell the app to launch a particular weblink upon a Member’s login. It creates an iFrame of a website or piece of content you wish your Members to see when logging in. This is extremely helpful to assist with compliance training pushes, limited time offers, or culture pieces you want to highlight to your Members. This contro

PlayerLync 4014.7.17 for iOS (GA)

Published April 28th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced IOS-1116 Resolved an issue that could cause the device to incorrectly report it had 0 files downloaded. Last updated: 04/28/23 by DHOLLIDAY

Admin - Publishing - By Group

Published July 18th, 2023 by Drew Holliday

CONTENT PUBLISHING - BY GROUP There are three methods for publishing content using the Publishing screen of the Admin Portal, By Member, By Group and By Organization. Note: Click here to learn more about Groups and how to create/manage them . PUBLISHING CONTENT TO A GROUP Select any org level from the org tree on the left (the org you have selected

Shared Library on Mobile Device

Published January 18th, 2021 by Drew Holliday

Shared Library on Mobile Device Your organization’s Members will access the Shared Library using the link you created for them. In the example below, we have created a Navbar Link, named it “File Repo” and used a cloud icon for the link. The steps for downloading files from the Shared Library are easy for your Members… Navigate in the app to the Sha

Team Manager - Main Overview

Published July 18th, 2023 by Drew Holliday

TEAM MANAGER OVERVIEW Team Manager is an add-on PlayerLync module where Members complete assigned training and forms, where managers can view training and form data, and where administrators will manage forms and courses. TEAM MANAGER NAVIGATION OVERVIEW A Training Queue Queue of courses and forms that are required to complete. Members can be setup

PlayerLync 89 for SaaS Services (GA)

Published August 21st, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 08/21/22 by DHOLLIDAY

Admin - Settings - Member Defaults

Published February 25th, 2021 by Drew Holliday

MEMBER DEFAULTS There are many settings and options available to you when setting up new members. Default Member Settings allow you to set up a variety of default options so that creating new members becomes a streamlined and quick process. The defaults you set here will apply to any NEW members that are created at that level only. Note: Existing me

Team Manager - Tracking Overview

Published February 16th, 2021 by Drew Holliday

TRACKING (MMT/MAMT & ADMIN) There are several ways to view course completion details. MMT/MAMT and Admin will have access to view this information. MMT (Manage My Team)MAMT (Manage All My Teams) TRACKING → EMPLOYEES The Tracking tab allows you to quickly view and track progress or completions by activity groups. This is an easy way to look acros

Admin - Publishing - QR Codes

Published July 12th, 2023 by Drew Holliday

The following article is from the Team Manager section with details about QR Codes... Team Manager - QR Codes QR CODES WHAT IS A QR CODE? QR codes provide a simple and effective way to point ... QR CODES WHAT IS A QR CODE? A QR code (quick-response code) is a type of two-dimensional matrix barcode, invented in 1994, by Japanese company Denso Wave. I

PlayerLync 4014.7.11 for Android (GA)

Published February 8th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 02/08/23 by DHOLLIDAY

PlayerLync in the News

Published January 26th, 2021 by Drew Holliday

Please use the following link to our main website to learn more about PlayerLync News https://www.playerlync.com/about/news/

Did you Know - Compliance Reporting

Published June 15th, 2023 by Drew Holliday

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PlayerLync 4014.6.7 for Android (GA)

Published June 6th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed DROID-300 Fixed an issue where some organizations experienced challenges with Android not saving partially completed forms. Files would upload to the server and the form would show as saved, but upon next open the form would revert back a page. Last updated: 06/20/22 by DHOLLIDAY

PlayerLync 4014.6.6 for Windows (GA)

Published June 6th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 06/06/22 by DHOLLIDAY

Did you Know - Intranet

Published May 3rd, 2023 by Drew Holliday

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PlayerLync 4014.7.21 for iOS (GA)

Published July 13th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced IOS-1127 Added the ability to change the app language from the profile button in the top right corner of the app. Last updated: 07 /19/23 by DHOLLIDAY

Did you Know - QR Codes

Published November 9th, 2022 by Drew Holliday

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PlayerLync 64 for SaaS Web (GA)

Published February 8th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 02/08/23 by DHOLLIDAY

Admin - Publishing - HTMLZIP

Published August 10th, 2023 by Drew Holliday

PUBLISHING OVERVIEW PlayerLync provides a method for publishing self-contained, rich, interactive websites to end-users that can be navigated offline with no internet access required. These offline sites provide a custom "web app" like experience right inside your PlayerLync mobile application. Think of it as an entire website that's fully containe

PlayerLync 86 for SaaS Services (GA)

Published August 21st, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 08/21/22 by DHOLLIDAY

PlayerLync 4013.3.15 for Server (GA)

Published January 11th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-529 Resolved an issue that could cause a user logged in to the iOS App to see a random user’s Training Queue. Last updated: 11/13/20 by DHOLLIDAY

PlayerLync 4014.2.5 for Server (GA)

Published August 5th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced WEB-502 Updated the language on the offline forms location control tooltip for better clarity. Fixed WEB-634 Resolved an issue causing the file publishing interface to show a “Sorry, an error has occurred” message when the browser window is a specific height. Fixed WEB-632 Fixed a typo in a message shown when ass

PlayerLync 4013.3.09 for Server (GA)

Published January 11th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WEB-428 Resolved an issue causing Form builder to force the user to leave the builder without being able to save their changes. Fixed WEB-404 Resolved an issue preventing various Form controls from being removed if desired in the Form builder. Fixed TEAM-138 Resolved an issue where the link generated to view a Form'

PlayerLync 4013.4.1 for Server (SR)

Published January 11th, 2021 by Drew Holliday

IMPORTANT: This release is SR for specific customer environments and is not presently GA. CATEGORY ITEM # DESCRIPTION Enhanced PM-528 Increased the number of allowed simultaneous MySQL connections to reduce the frequency of aborted connection attempts to the database. Enhanced BAK-396 Improved the xAPI course submission processing performance. Enhan

PlayerLync 4014.2.10 for Server (SR)

Published September 9th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-1074 Resolved an issue with copying files from one org to another in the Publish tab, which resulted in errors and the files failing to copy. Last updated: 09/09/21 by DHOLLIDAY

PlayerLync 4013.5.1 for Server (SR)

Published January 11th, 2021 by Drew Holliday

IMPORTANT: This release is SR for specific customer environments and is not presently GA. CATEGORY ITEM # DESCRIPTION New PM-20 The first release of Offline Forms for the Android App. Server release 4013.5.1 is required for this feature as it includes additional support needed specifically for Android devices. Enhanced PM-806 Improved performance by

PlayerLync 4014.9.5 for Server (GA)

Published April 25th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WEB-887 Resolved an issue affecting a few customers where disabling the New/Viewed/Favorites lane was working on the web only. Enhanced WEB-901 We’ve added an Alternate Internal ID field to an Organization’s Settings in the Admin Portal to provide an easier way for customers to adjust as needed. Last updated: 04/28/

PlayerLync 4014.9.11 for Server (GA)

Published June 9th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced PM-2095 Adjusted the course saving process to account for when a course-taker completes, passes or fails a course so it will not re-prompt them to resume progress. Fixed Various Resolved several issues introduced by the release of Google Chrome v114. Last updated: 06/09/23 by DHOLLIDAY

PlayerLync 4013.5.4 for Server (SR)

Published January 25th, 2021 by Drew Holliday

IMPORTANT: This release is SR for specific customer environments and is not presently GA. CATEGORY ITEM # DESCRIPTION Fixed WEB-526 Resolved an issue preventing login from the web when languages were set to something other than English. Last updated: 01/25/21 by DHOLLIDAY

PlayerLync 4013.5.5 for Server (SR)

Published February 12th, 2021 by Drew Holliday

IMPORTANT: This release is SR for specific customer environments and is not presently GA. CATEGORY ITEM # DESCRIPTION Fixed WEB-527 Resolved an issue where PlayerLync platforms with new reporting in the AdminPortal first saw a flash of the old reports list before the new list was loaded. Fixed TEAM-195 Resolved an issue causing a database error mess

PlayerLync 4013.7.0 for Server (SR)

Published May 4th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WEB-593 Resolved an issue causing the loading indicator to not go away after loading the admin portal. Fixed BAK-840 Resolved an issue causing uploading of Org files, Member files, and My Documents through the API to fail if no ‘targeted_column’ is sent in. Enhanced BAK-837 Added support for “#” characters in file n

PlayerLync 4013.5.7 for Server (GA)

Published March 12th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION New PM-1073 Added a No Web Access setting to member permissions which disables the member’s ability to log into the web app. The member maintains access to the native apps on iOS, Windows, and Android. Administrators can granularly control the Team Manager modules the member has access to in the native apps via published

PlayerLync 4014.9.12 for Server (GA)

Published August 21st, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-1580 Resolved an issue causing some SMS messages to fail to send. Last updated: 08/21/22 by DHOLLIDAY

PlayerLync 4014.2.17 for Server (GA)

Published October 8th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-1131 Resolved an issue with the duplication of offline forms not working. Last updated: 10/08/21 by DHOLLIDAY

PlayerLync 4013.6.2 for Server (SR)

Published March 12th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION New PM-1081 Added integration support for Okta SSO to provide real-time provisioning of employees into PlayerLync environment as Members. Fixed WEB-573 Resolved an issue with Messaging Alerts beta where sub-organizations were not being populated in the exclusions lists as expected when authoring a message. Fixed WEB-501 R

PlayerLync 4013.6.7 for Server (GA)

Published April 26th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced PM-793 Added an optimization configuration for server compute-power usage when transcoding videos, to strike a balance between server performance and video transcoding efficiency. Enhanced PM-485 Removed the ‘Carrier Lookup’ field and the ‘Carrier Name’ value on Member records as this data is no longer used. Last

PlayerLync 4013.8.1 for Server (GA)

Published May 18th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed TEAM-248 Resolved an issue causing the Compliance sub-tab of the Team Manager Tracking Report to not disappear when toggled off. Fixed TEAM-247 Resolved issues related to working with large data sets and searching within Team Manager tracking. Fixed TEAM-242 Resolved an issue preventing Team Manager Admins not in a

PlayerLync 4014.9.7 for Server (GA)

Published May 17th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced BAK-1555 Server performance improvements. Last updated: 05/17/23 by DHOLLIDAY

PlayerLync 4014.2.16 for Server (SR)

Published October 4th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced TEAM-268 Enhancement to Team Manager reports to better facilitate compliance and Member level auditing. The course completion report in Team Manager now allows further investigation into each Members' data included in the report, rather than just the report summary data for a location. Enhanced PM-1360 Adjusted t

PlayerLync 4015.1.5 for Server (GA)

Published August 11th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 08/11/23 by DHOLLIDAY

PlayerLync 4014.3.1 for Server (GA)

Published October 28th, 2021 by Drew Holliday

Delete Important: While this release consists of primarily "under the hood" code adjustments, please note that the previously released version is also included in this upgrade and notes for that release can be found here . CATEGORY ITEM # DESCRIPTION - - - Last updated: 10/28/21 by DHOLLIDAY

PlayerLync 4014.2.2 for Server (SR)

Published August 5th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced BAK-989 Improved the overall API performance impact on PlayerLync server. Enhanced BAK-986 Improved the performance of the “GET /v3/plformsubmissions/<device_id>/bydevice” API. Fixed WEB-608 Resolved an issue that caused a crash when editing or viewing a Member with permissions for managing additional orgs.

PlayerLync 4014.4.0 for Server (GA)

Published January 11th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION NEW PM-443 The new CSV Member Import feature provides a graphical UI and the ability to import Members into PlayerLync from a .CSV file. This allows bulk-adding and updating of Members without going into each Member account individually. (BETA ONLY) ENHANCED WEB-664 Made adjustments to the image preview in File Properties

Team Manager - Recurring Certifications

Published February 25th, 2021 by Drew Holliday

RECURRING CERTIFICATIONS Recurring certifications are available to courses and forms marked as 'Certified'. When a course or form is recurring, the administrator can customize the period of time the certification is valid and when Members will be notified to start the recertification process. Dates are customizable and calculated using the Member’s

PlayerLync 4015.1.3 for Server (GA)

Published August 11th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 08/11/23 by DHOLLIDAY

PlayerLync 4014.1.4 for Server (GA)

Published June 23rd, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced PM-1219 Adds support for uploading files over 2GB on RemoteLync. Last updated: 06/23/21 by DHOLLIDAY

PlayerLync 4014.2.13 for Server (SR)

Published September 24th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-1116 Resolved an issue that was causing an error when overwriting Custom Web App content. Last updated: 09/24/21 by DHOLLIDAY

PlayerLync 4014.3.7 for Server (GA)

Published November 30th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed TEAM-295 Solved an issue in Team Manager Forms where step 6 (Links/QR) would show a nested version of the Team Manager site instead of displaying the expected list of URLs. Fixed BAK-1173 Resolved an issue where the right-click context menu was not displaying in full when attempting to use from one of the 3 column/r

PlayerLync 4014.5.0 for Server (GA)

Published January 19th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced PM-1502 Added the ability to turn on and off the functionality of a QR code for opening web-browser content unless the content is hosted on a *.playerlync.net domain. Enhanced WEB-729 Adjusted the “Resend Email” link for Member Welcome Emails to align below the last date the previous email was sent. Fixed TEAM-30

PlayerLync 4014.6.6 for Server (GA)

Published June 6th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 06/06/22 by DHOLLIDAY

PlayerLync 4014.7.0 for Server (GA)

Published July 5th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced PM-1660 Introduced new functionality that allows Administrators to show/hide the New/Viewed/Favorites area in the app if not useful for their organization. Last updated: 07/07/22 by DHOLLIDAY

PlayerLync 4014.3.6 for Server (GA)

Published November 16th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WEB-702 Adjusted the new content linking feature to properly allow downloading of Microsoft PowerPoint files as expected. Fixed WEB-102 Resolved an issue where the success message after deleting a group would not fade away after a few seconds as expected. Fixed TEAM-295 Solved an issue in Team Manager Forms where st

PlayerLync 4014.3.0 for Server (SR)

Published October 13th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed TEAM-287 Resolved an issue where previously deleted categories with no content would still appear on the training queue as a filter option. Enhanced BAK-1109 Added the ‘link_name’ attribute as a returned response when using the /file API. Enhanced WEB-684 Enhanced the web version of PlayerLync to hide the top naviga

PlayerLync 4015.1.7 for Server (GA)

Published August 21st, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-1445 We’ve made some adjustments to the employee field in Offline Forms. In addition to searching within that field using the employee name, you can now also search for employee ID. Fixed BAK-1443 Resolved an issue where some content associated with VTT files was not downloading to mobile devices or displaying i

PlayerLync 4015.1.6 for Server (GA)

Published August 11th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 08/11/23 by DHOLLIDAY

PlayerLync 4014.3.8 for Server (GA)

Published December 8th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION ENHANCED WEB-704 Adjusted the cell heights of content tiles to allow for longer title names. FIXED BAK-1185 Resolved an issue where course states were not being correctly reset upon submission and could be re-opened to the end of the course. FIXED TEAM-301 Adjustments made to Classic Forms to ensure proper email delivery

PlayerLync 50 for SaaS Services (GA)

Published September 30th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-155 Updated reports in the Admin Portal for efficiency and speed to load data. Last updated: 09/30/21 by DHOLLIDAY

PlayerLync 51 for SaaS Services (GA)

Published September 30th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-165 Improved performance of the filter feature on Activity Reporting in the Admin Portal. Fixed SR-157 Resolved issue where some customer were experiencing a result of “Timeout limit reached” when attempting to run specific reports. Enhanced SR-167 Increased performance handling of the Activity Type filter for Ac

PlayerLync 4014.9.1 for Server (GA)

Published March 16th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WEB-845 Images attached to form entries are now viewable on devices when viewing through Team Manager. Fixed WEB-880 Resolved an issue with the v2 Form Renderer where pages with no form controls would fail to load. Fixed WEB-884 Resolved an issue with the v2 Form Renderer which caused pages with scoring controls to

PlayerLync 4014.8.1 for Server (GA)

Published August 23rd, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WEB-794 Resolved an issue that was affecting a couple customers. When tapping the back button in a course, the app would freeze for a period of time before continuing. Last updated: 08/23/22 by DHOLLIDAY

PlayerLync 4014.5.2 for Server (GA)

Published February 15th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WEB-561 Fixed an issue with HTML controls when crafting offline forms that caused the form controls to flash unexpectedly. Fixed TEAM-300 Fixed an issue where offline forms were not enforcing prerequisites when the Member was clicking on the prerequisite via web. Fixed BAK-1220 Resolved an issue with the Device API

PlayerLync 45 for SaaS Services (GA)

Published May 19th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-111 Resolved an issue where a report time period was not filtering the records correctly. Last updated: 05/19/21 by DHOLLIDAY

PlayerLync 4014.6.0 for Server (GA)

Published March 31st, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced PM-898 Customers are now able to alter the Member Login field in the Admin Portal. Prior to this change, the Member Login field was marked as read-only once a Member account was created and saved. Fixed PM-963 Resolved an issue causing courses to not drop from the Offline Training Carousel once completed. Fixed T

PlayerLync 4014.5.1 for iOS (GA)

Published January 25th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced IOS-781 Introduced additional sync interval option for Course scores and progress to allow for faster processing and updating of the Training Queue. Prior to this change, some users may have seen the Course still listed as not-started in the Training Queue. This was due to the server not processing the Course unt

PlayerLync 4014.9.0 for Server (GA)

Published March 3rd, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced WEB-812 Added a progress indicator when saving large forms to inform the user their submission action is being processed. Fixed WEB-782 Resolved an issue causing some forms to fail on initial load. Fixed WEB-777 Improved the layout and rendering of Offline Forms accessed via the web on smaller-screen devices Fixe

PlayerLync 4014.6.8 for Server (GA)

Published June 14th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-1357 Resolved an issue some customers were experiencing when attempting to CC to Text. The message would appear in the recipient’s PlayerLync Inbox, but not be delivered to their mobile device as an SMS message. Last updated: 06/14/22 by DHOLLIDAY

PlayerLync 42 for SaaS (GA)

Published July 6th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced PM-617 The Admin Portal Activity Report, Content Report, Device Report, and Login Report have been upgraded to use the new centralized grid tool. The toolset includes an expanded set of features for data manipulation and visualization as well as updates to report time period selection, date range filters, and tim

PlayerLync 47 for SaaS Services (GA)

Published August 5th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-135 Added support for spit-horizon DNS for on-premises deployments. Last updated: 09/13/21 by DHOLLIDAY

PlayerLync 55 for SaaS Services (GA)

Published December 8th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-191 Resolved an issue where exporting data from the Activity Report was failing when using the ‘GroupBy’ function with Org Names. Removing this function allowed the data to be exported as expected. Fixed SR-196 Resolved an issue where exporting a content report would fail if more than 2 weeks of data was selected

PlayerLync 67 for SaaS Services (GA)

Published May 10th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-276 Nailed down an issue where some customers were experiencing challenges trying to save reports after customizing. Last updated: 05/10/22 by DHOLLIDAY

PlayerLync 59 for SaaS Services (GA)

Published February 15th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-222 Resolved an issue with exporting data for forms where the display date was exporting as EPOCH time instead of standard date format. Last updated: 02/15/22 by DHOLLIDAY

PlayerLync 64 for SaaS Services (GA)

Published April 12th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-263 Added “serial_number” and “description” to the list of available Device columns in the Activity Report. Last updated: 04/12/22 by DHOLLIDAY

PlayerLync 58 for SaaS Services (GA)

Published January 31st, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-211 Resolved an issue in Offline Forms where a drop-down control containing an apostrophe was causing the entire form entries report for that form to not render as expected. Fixed SR-215 Resolved an issue causing report exports to CSV to fail for some customers. Fixed SR-219 Resolved an issue where results for th

PlayerLync 48 for SaaS Web (GA)

Published September 30th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WA-123 Resolved an issue that caused data to load more times than needed in the new reporting, which lead to performance errors. Last updated: 09/30/21 by DHOLLIDAY

Team Manager - Access Levels

Published July 18th, 2023 by Drew Holliday

TEAM MANAGER ACCESS LEVELS What a user sees upon log-in depends on the access level given and company settings.The different access levels are: Access Level Definition No Access An end-user with this level will have access to login to PlayerLync apps and consume content, but will not be able to access the Web App or login to the Admin Portal by defa

PlayerLync 4013.4.0 for Server (SR)

Published January 11th, 2021 by Drew Holliday

IMPORTANT: This release is SR for specific customer environments and is not presently GA. CATEGORY ITEM # DESCRIPTION Enhanced TEAM-133 Form submission emails to a location now work without enabling tracking for the Form. Enhanced PM-357 Section display order allows content publishers to define the order items are listed within a section. Prior to t

PlayerLync 70 for SaaS Services (GA)

Published June 6th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 06/06/22 by DHOLLIDAY

PlayerLync 65 for SaaS Services (GA)

Published April 19th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION New SR-251 Introduced a new Member report in the Admin Portal to provide a way for administrators to export all system account and associated metadata. New SR-252 Introduced a new Group Membership report in the Admin Portal to provide a way for administrators to export all system Group Memberships and associated metadata.

PlayerLync 74 for SaaS Services (GA)

Published October 14th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-359 Fixed a reporting issue for Forms Entries where the All Time selection was not returning results as expected. Fixed SR-360 Resolved an issue where the creation of new Reports in the Admin Portal were showing an error instead of allowing it to be saved. Last updated: 11/08/22 by DHOLLIDAY

PlayerLync 72 for SaaS Services (GA)

Published July 14th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 07/14/22 by DHOLLIDAY

PlayerLync 53 for SaaS Web (GA)

Published January 31st, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WA-183 Resolved an issue for some customers where clicking on the same form entry resulted in a message saying "No Records Found". Last updated: 01/31/22 by DHOLLIDAY

PlayerLync 47 for SaaS Web (GA)

Published September 2nd, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced WA-121 Added friendly error messages and additional error handling for Members in the event of a failure during the export of a report. Prior to this enhancement, a report export that resulted in error provided no message or other indication that there was a problem. Last updated: 09/02/21 by DHOLLIDAY

PlayerLync 51 for SaaS Web (GA)

Published January 11th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION FIXED WA-128 Adjusted Group By columns to not automatically move to the far right when a new column is added after the original column was grouped. Last updated: 01/14/22 by DHOLLIDAY

PlayerLync 58 for SaaS Web (GA)

Published May 3rd, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WEB-768 We fixed an issue where Content Links with spaces in the custom link caused 404 errors when accessed from the Web App. Last updated: 05/03/22 by DHOLLIDAY

PlayerLync 4014.8.2 for Server (GA)

Published October 4th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WEB-787 Fixed an issue where attempting to resize columns in the Publish tab of the Admin Portal was not functioning as expected. Fixed TEAM-374 Resolved an issue where accessing a link from a Splash Page would first take the user to Team Manager before loading the appropriate linked item. Fixed TEAM-379 Added pagin

PlayerLync 4014.8.7 for Server (GA)

Published February 8th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WEB-847 Resolved an issue where attempting to save a Default Report was not working as expected. Last updated: 02/08/23 by DHOLLIDAY

PlayerLync 4014.1.3 for Server (GA)

Published June 15th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed TEAM-254 Resolved an issue in Team Manager which could cause a form to fail to save from the form builder. Fixed WEB-612 Resolved an issue causing Change Password, Favorites carousel, and the Viewed carousel features to be visible in the web interface even if the Member was set to “Shared”. Enhanced TEAM-245 Improve

iOS - Using MyVideo

Published June 4th, 2021 by Drew Holliday

MyVideo is a way for you to use or shoot your own videos and photos, save them to PlayerLync, and share them with others through the PlayerLync Messaging module. Allowing Camera/Microphone Access in IOS® PlayerLync must be allowed to access the camera and microphone in order to take photos and record video. If needed to allow permission, tap allow

iOS - Content Updates - Syncing

Published June 4th, 2021 by Drew Holliday

The following article is from our FAQ regarding File Syncing... File Sync FAQs What is a Sync? PlayerLync defines ... FILE SYNC FAQs WHAT IS A SYNC? PlayerLync defines "synchronization" as the process of sending data between a device (app) and the PlayerLync server. This communication is two-way, meaning the server can send data to the app and vice

iOS - Document Viewing and Annotations

Published June 4th, 2021 by Drew Holliday

Let’s review the options for viewing and annotating (adding comments and more) documents in PlayerLync. Basic Document Viewing Tap on any document name from the Content screen to open it. Document Viewer The document reader allows for you to scroll through the document, as well as zoom in or out by pinching the screen. But there are many other optio

PlayerLync 4014.6.2 for Server (GA)

Published April 5th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION New PM-1584 Introduced a new feature to display the name of the logged-in Member in the top corner of the screen. This is very helpful for situations where devices are shared among multiple Members. Fixed WEB-740 Removed the feature that provides an option for Background Downloads from a per Member basis and moved to the

iOS - Using CoachLync

Published June 4th, 2021 by Drew Holliday

CoachLync allows you to take an existing video from your iPad® - one you’ve created in PlayerLync, imported from the Photos app, or that has been loaded by your administrator - and add verbal commentary and telestrations (a.k.a. video annotations). Allowing Microphone Access in IOS® PlayerLync must be allowed to access the microphone in order to re

iOS - Using the Intranet

Published June 4th, 2021 by Drew Holliday

The Intranet module provides a way for your organization to present commonly visited internet websites or internal web-based tools without having to leave the PlayerLync app. Note that Flash-based websites or internal tools will not work on an iOS device. This is an Apple iOS® restriction. Your browser does not support HTML5 video.

Transfer Content from Internal to External Storage

Published January 12th, 2022 by Drew Holliday

PLAYERLYNC FOR ANDROID: TRANSFER CONTENT FROM INTERNAL TO EXTERNAL STORAGE PlayerLync for Android version 4014.3.9 and higher contain support for storing PlayerLync content on an external microSD card for Android OS version 11+. Please reach out to your CSM or PlayerLync Support (contact info here) to discuss enabling this option for your organizati

Classic Forms - Theme Editor

Published January 13th, 2021 by Drew Holliday

Overview The Theme Editor allows you to visually adjust the look and feel of your form, such as the logo, fonts, backgrounds, and borders, etc. The Interface The Theme Editor consists of two main areas. The top area is the style category buttons and the bottom area provides a preview of your form. Clicking on any of the category buttons will display

Classic Forms - Entry Manager

Published January 13th, 2021 by Drew Holliday

Overview All of your form submission data are automatically saved in the database. Using the Entry Manager, you will be able to access all of your data and edit or export the data into an Excel/text file. The Interface The Entry Manager consists of a main table that displays all the records of your entries. On the top left of the table, options to e

Classic Forms - Form Manager

Published January 13th, 2021 by Drew Holliday

Overview The form manager is where you manage all aspects of MachForm. Creating new forms, editing form, duplicating form, setting theme, setting payment, all can be done through this page. The Interface The form manager displays a complete list of all of your forms. Each form is listed on its own row. Clicking the row will expand all of the options

PlayerLync 4014.3.1 for iOS (GA)

Published October 28th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced IOS-747 Improved content sorting in the iOS app to first look for a title value in the file properties. If a title value is not available, then sorting will continue by file name. New PM-1401 Content Linking provides hyperlinks to specific pieces of content housed in PlayerLync. This dramatically simplifies the w

PlayerLync Sync Best Practices

Published February 21st, 2022 by Drew Holliday

SYNC BEST PRACTICES PlayerLync works by downloading content from the server to your organization's devices through a synchronization process over the internet or your local network (depending on your setup). In order for users to receive all the latest content on their device, it will need to be communicating regularly the your PlayerLync server. AP

Offline Forms - Form Builder Setup

Published January 15th, 2021 by Drew Holliday

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PlayerLync 4013.5.1 for iOS (GA)

Published January 21st, 2021 by Drew Holliday

IMPORTANT: This release is for the Public App Store CATEGORY ITEM # DESCRIPTION Fixed IOS-474 Resolved an issue causing the “Synchronizing member data…” message to remain on the home screen after the first install and launch, even though the device completed sync’ing. The message properly dismisses now, and it can also be dismissed by tapping on it

Offline Forms - Options and Tracking Groups

Published January 15th, 2021 by Drew Holliday

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Offline Forms - Tracking and Reporting

Published January 15th, 2021 by Drew Holliday

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Offline Forms - Publishing and Links

Published January 15th, 2021 by Drew Holliday

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Team Manager - Enable an Org

Published July 22nd, 2021 by Drew Holliday

ENABLE AN ORGANIZATION FOR USE IN TEAM MANAGER ADMIN PORTAL SETTINGS Although your environment may be licensed for Team Manager, that alone does not automatically make all orgs available on the Team Manager side of the product. In order to enable an org for Team Manger so that it appears in the top right drop-down of the Team Manager site, follow th

PlayerLync 4013.5.0 for iOS (GA)

Published January 11th, 2021 by Drew Holliday

IMPORTANT: This release is for the Public App Store CATEGORY ITEM # DESCRIPTION Enhanced PM-460 This feature includes several updates to Offline Forms controls. Location controls offer 3 scope options for the Orgs that will be available in their dropdown list: Selected Location - the Form author can select any Org in their tree, allowing Members ope

PlayerLync 4013.3.8 for iOS (GA)

Published January 11th, 2021 by Drew Holliday

IMPORTANT: This release is for the Public App Store. CATEGORY ITEM # DESCRIPTION Enhanced IOS-397 Improved MDM configuration and registration process by making 'pl_environment' property optional. Last updated: 09/25/20 by DHOLLIDAY

PlayerLync 56 for SaaS Services (GA)

Published January 11th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced SR-188 Updated the forms entries screen with additional selectable column options, such as the “Track For” field. Fixed SR-189 Resolved an issue where exporting form entries using the “All Time” filter with a large amount of data was failing if there happened to be a signature image on one or more of the form ent

PlayerLync 4013.2.11 for iOS (GA)

Published January 11th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-366 Resolved an issue which allowed content to download if the app was installed and registered during a blackout window, or when launching a closed app during a blackout window. Fixed IOS-348 Resolved an issue which could lead to a crash if a new annotation was not saved prior to sharing. Last updated: 09/24/20

PlayerLync 4013.6.5 for iOS (SR)

Published April 9th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-556 Searching for a location in the Offline Forms location picker now filters the results appropriately. Fixed IOS-552 Resolved a crash related to the location picker in an Offline Form for users with access to the tenant level organization. Last updated: 04/09/21 by DHOLLIDAY

PlayerLync 46 for SaaS Services (GA)

Published May 20th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-117 Resolved handling of large data sets in the new reporting tool to squash the returned errors. Fixed SR-118 Resolved an issue causing bad reporting data to be returned in a form’s entries report. Last updated: 05/20/21 by DHOLLIDAY

PlayerLync 4014.3.8 for Windows (GA)

Published December 8th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION FIXED UWP-181 Adjusted the cell heights of content tiles to allow for longer title names. FIXED UWP-182 Resolved an issue causing group membership to fail during the sync process. Last updated: 12/08/21 by DHOLLIDAY

PlayerLync 4013.4.2 for iOS (GA)

Published January 11th, 2021 by Drew Holliday

IMPORTANT: This release is for the Public App Store CATEGORY ITEM # DESCRIPTION Fixed IOS-405 Resolved an issue which could cause content downloaded from the Shared Library to be removed from the device during a manual sync. Last updated: 11/05/20 by DHOLLIDAY

PlayerLync 4013.4.0 for iOS (GA)

Published January 11th, 2021 by Drew Holliday

IMPORTANT: This release is for the Public App Store CATEGORY ITEM # DESCRIPTION New PM-367 Content QR codes add the ability to associate externally created QR code URLs and strings to content published in PlayerLync. The content can then be searched for by the QR code. Additionally, the native applications (iOS, Android, Windows) now support loading

PlayerLync 53 for SaaS Services (GA)

Published October 21st, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-183 Resolved an issue preventing Members from logging in when updated through the Real Time Provisioning (RTP) process. Last updated: 10/21/21 by DHOLLIDAY

PlayerLync 4013.8.0 for iOS (GA)

Published May 18th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-630 Resolved an issue causing content in sections filtered by tags not to be ordered as expected. Fixed IOS-621 Resolved an issue where opening content that had its file extension changed to .PDF, while the content is not of PDF type, caused the app to crash. Fixed IOS-620 Resolved an issue causing the app to cr

PlayerLync 4014.2.0 for iOS (GA)

Published July 6th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-664 Resolved an issue preventing photos and videos on a device from being uploaded through classic forms. New PM-670 The file upload control for Offline Forms allows Members to attach images, videos, PDFs, and audio files to the forms and to have those files associated with form submissions. Administrators can r

PlayerLync 4013.6.7 for iOS (SR)

Published April 26th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-578 Resolved an interface issue where the Video Output Quality selection pop-over was not dismissing appropriately when search was tapped. Fixed IOS-549 Shared Library folders now expand with a single tap. Fixed IOS-545 Dismissing the splash screen now returns the Member to the main content screen. Enhanced IOS-

PlayerLync 4013.5.6 for iOS (SR)

Published April 9th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced IOS-564 Improved the synchronization performance of Offline Form partial and submitted records. Last updated: 04/09/21 by DHOLLIDAY

PlayerLync 4014.2.1 for iOS (GA)

Published July 12th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-668 Resolved an issue causing the app to crash when attempting to view favorites from "Classic Mode" when on an iPhone. Fixed IOS-653 Resolved an issue that was preventing annotations from being deleted from the annotation pop-up menu. Fixed IOS-629 When the advanced "Delete All Data" option is used to reset app

PlayerLync 4014.2.18 for iOS (GA)

Published October 13th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced IOS-759 Improvements to diagnostic logging. Last updated: 10/13/21 by DHOLLIDAY

PlayerLync 4014.1.2 for iOS (GA)

Published June 15th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-54 Resolved an issue where an error message would unnecessarily overlay a video, played within a web view, when linked from a PDF. Fixed IOS-289 Resolved an issue which caused the Member to exit a course when linking from the course to a PDF and then exiting the PDF. Fixed IOS-349 Resolved an issue which could c

PlayerLync 4014.2.17 for iOS (GA)

Published October 8th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-751 Resolved an issue where completing a course from the Training Queue via a splash page did not refresh the Training Queue view to immediately show its completed status. Enhanced IOS-741 Resolved an issue where total storage available on the device was showing as 0KB when this was not the case. Last updated: 1

PlayerLync 4014.2.11 for iOS (GA)

Published September 22nd, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-705 Resolved an issue causing devices to drop the previously defined blackout window if the blackout service returned an error. Enhanced IOS-707 Optimizations were made resulting in improved sync and server performance. Last updated: 09/22/21 by DHOLLIDAY

PlayerLync 4014.2.14 for iOS (GA)

Published September 24th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-734 Resolved an issue which could occasionally require a user to have to sign in to the web application when accessing a weblink to the PlayerLync web application through the iOS App. Fixed IOS-732 Overall performance and stability improvements. Fixed IOS-731 Resolved an issue causing the app to crash when perfo

PlayerLync 4014.2.10 for iOS (GA)

Published September 9th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-687 Resolved an issue that caused documents with multiple annotations not to overlay each other as expected. Now, annotations are updated so that they stack up by create date, with the most recent annotation overlaying older annotations. Last updated: 09/09/21 by DHOLLIDAY

PlayerLync 4014.7.18 for iOS (GA)

Published April 28th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-966 Resolved an issue where syncing the device does not remove files as expected for a few customers. Last updated: 04/28/23 by DHOLLIDAY

PlayerLync 4014.2.5 for iOS (GA)

Published September 2nd, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-684 Resolved an issue preventing files downloaded through the HotSpot feature from opening. Last updated: 07/23/21 by DHOLLIDAY

PlayerLync 4014.5.0 for iOS (GA)

Published January 19th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced PM-1502 Added the ability to turn on and off the functionality of a QR code for opening web-browser content unless the content is hosted on a *.playerlync.net domain. Last updated: 01/19/22 by DHOLLIDAY

Product Release Dashboard

Published January 14th, 2022 by Drew Holliday

Release versions may not pair up with the latest available release notes as not all releases contain public-facing notes. Please reach out to your Customer Success Manager or PlayerLync Support if you have any questions regarding versions, dates or notes. PLAYERLYNC SOFTWARE RELEASE VERSION RELEASE DATE Server (Admin Portal / Team Manager / Web App)

PlayerLync 4014.3.9 for iOS (GA)

Published January 6th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-813 Resolved an issue where sharing videos was not working correctly. The sharing party’s video would stop playing at the point in time where the video was shared and the receiving party’s video wouldn’t play at all. Fixed IOS-806 Resolved an issue where course states were not being correctly reset upon submissi

PlayerLync 4014.5.5 for iOS (GA)

Published March 8th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-803 Minor bug fixes Last updated: 03/09/22 by DHOLLIDAY

PlayerLync 4014.6.1 for iOS (GA)

Published April 5th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced IOS-884 Adjusted an issue where some customers were experiencing LMS score data syncing timeouts. To address this we’ve enabled a method to send smaller batches of score data to the server, allowing for faster processing. Last updated: 04/15/22 by DHOLLIDAY

PlayerLync 4014.5.2 for iOS (GA)

Published February 4th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-830 Resolved an issue where some customers experienced a white screen when launching a course. Fixed IOS-815 Resolved an issue where some customers were experiencing spaces on the home screen separating each of the section-headers (folders) when in classic view. Fixed IOS-768 Resolved an issue where content bund

PlayerLync 4013.5.0 for Android

Published January 11th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced PM-460 This feature includes several updates to Offline Forms controls. Location controls offer 3 scope options for the Orgs that will be available in their dropdown list: Selected Location - the Form author can select any Org in their tree, allowing Members opening a form with this control setting to see all Org

PlayerLync 4014.5.4 for iOS (GA)

Published March 1st, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-870 Resolved an issue that could lead to an app lockup / crash when switching Members on devices with a large number of files. Fixed IOS-858 Resolved an issue related to cleaning up old files no longer needed within the app. Last updated: 03/01/22 by DHOLLIDAY

PlayerLync 4014.7.8 for iOS (GA)

Published September 28th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-985 Resolved an issue causing the top navigation bar in the PDF viewer to change color when linking to a video. Enhanced IOS-988 Added a new setting to the video and PDF players to enable / disable bluetooth remote control capabilities. Last updated: 09/28/22 by DHOLLIDAY

PlayerLync 4014.7.3 for iOS (GA)

Published August 23rd, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-906 Resolved various issues in the PDF viewer. Fixed IOS-950 We fixed an issue where some customers were seeing odd behavior when attempting to open a photo. Once a photo was taken using the MyVideo module, a Member would attempt to open the file and get stuck in a continuous loop of the photo trying to open. La

PlayerLync 4014.7.14 for iOS (GA)

Published February 8th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced IOS-1068 Minor cosmetic changes made to the content screen. Last updated: 02/08/23 by DHOLLIDAY

PlayerLync 4014.7.10 for iOS (GA)

Published November 11th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-995 Resolved an issue specific to some customers when using Splash Pages or Kiosk Mode. These items were causing the app to crash unexpectedly and have been resolved. Fixed IOS-1013 Resolved an issue where the filename of a PDF document was no longer appearing at the top of the window when viewing the document.

PlayerLync 4014.7.4 for iOS (GA)

Published September 13th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-975 Resolved an issue causing the app to freeze when opening a PDF document. Last updated: 09/06/22 by DHOLLIDAY

PlayerLync 4014.6.4 for iOS (GA)

Published May 6th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-748 Resolved an issue where previous searches were not appearing in the Recent Searches list on the Content screen. Fixed IOS-883 Resolved an issue where some customers were unable to load courses from 3rd party websites that required cross-website tracking. Last updated: 05/10/22 by DHOLLIDAY

PlayerLync 4014.6.6 for iOS (GA)

Published June 6th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 06/06/22 by DHOLLIDAY

PlayerLync 4014.7.9 for iOS (GA)

Published October 14th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-992 Resolved an issue causing an incorrect message to be displayed when entering an incorrect password while logging in offline. Last updated: 10/14/22 by DHOLLIDAY

PlayerLync 4014.7.5 for iOS (GA)

Published September 13th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-978 Resolved an issue with swiping between plays / views for videos that include play data (.PLDATA) files. Last updated: 09/13/22 by DHOLLIDAY

PlayerLync 60 for SaaS Services (GA)

Published June 6th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 06/06/22 by DHOLLIDAY

PlayerLync 4013.2.3 for Android

Published January 11th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed DROID-142 Resolved an issue preventing the Member from seeing their expected content after a full sync. Fixed DROID-141 Resolved an issue causing the app to perform a full sync whenever a new Member logs into the device for the first time. Fixed DROID-130 Resolved an issue with attempting to login to the app via SSO

PlayerLync 4014.3.1 for Android (GA)

Published October 28th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed DROID-16 Resolved an issue that was preventing an Admin from setting a Weblink as a splash screen to load upon logging in to the application. New PM-1401 Content Linking provides hyperlinks to specific pieces of content housed in PlayerLync. This dramatically simplifies the workflow for Administrators who can then u

PlayerLync 4013.5.1 for Windows (GA)

Published January 28th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION New PM-821 Added localization (language support) to the Windows App. Enhanced UWP-124 Added helper text to the ellipse menu when opening from a section in the Windows App. Last updated: 01/28/21 by DHOLLIDAY

PlayerLync 4014.5.0 for Android (GA)

Published March 31st, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced PM-1502 Added the ability to turn on and off the functionality of a QR code for opening web-browser content unless the content is hosted on a *.playerlync.net domain. Last updated: 01/25/22 by DHOLLIDAY

PlayerLync 4013.2.4 for Android

Published January 11th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced DROID-163 Added automatic home screen refreshing for devices on SSO to prevent SSO from presenting page expired after 1 hour. This includes when the screen is turned on and when a Member opens the app. Enhanced DROID-159 When the device is logged in, the screen is on, and the app is in the foreground use the acce

PlayerLync 4013.3.12 for Server (GA)

Published January 11th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-378 When a course does not create a scaled score, a score is now calculated from the raw score values. Fixed WEB-426 Course completion indicator on featured content items was skewed. It is aligned correctly now. Fixed WEB-429 Resolved an issue where videos that were embedded into an offline form, and then delete

Admin - Reporting - FAQ

Published February 9th, 2021 by Drew Holliday

PLAYERLYNC REPORTING - FREQUENTLY ASKED QUESTIONS PlayerLync Reporting has been reconfigured to provide more flexibility in how your data is presented to you. Saving and sharing reports for use by others in your organization will make retrieving information faster and more accurate. The following are the most common questions we receive regarding Ad

PlayerLync 4014.3.3 for Android (GA)

Published December 6th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed DROID-256 Resolved an issue causing Group membership to fail during the sync process. Fixed DROID-255 Resolved an issue causing custom Web Apps to re-download each time a device synchronized content. Fixed DROID-56 Resolved an issue where sync statistics on Android devices was not displaying correctly. Last updated:

PlayerLync 4014.3.8 for Android (GA)

Published December 8th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION ENHANCED DROID-257 Adjusted the cell heights of content tiles to allow for longer title names. Last updated: 12/08/21 by DHOLLIDAY

PlayerLync 4014.5.1 for Android (GA)

Published January 25th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced DROID-268 Adjusted the QR code scanning process to send the Member back to the home screen if scanning a QR code that belongs to a blocked domain.. Last updated: 01/25/22 by DHOLLIDAY

PlayerLync 4013.3.10 for Server (GA)

Published January 11th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-365 Resolved an issue causing problems with international phone number format handling. Fixed BAK-349 Resolved an issue causing DVSport packages to not play or show playdata as expected. Fixed BAK-319 Resolved issues with error handling on CC-to-text function in the messaging module. Last updated: 09/24/20 by DH

Publishing Shared Library Access

Published January 18th, 2021 by Drew Holliday

PUBLISHING SHARED LIBRARY ACCESS Once you have setup and configured your Shared Library and you have added content for your Members to download, you will need to provide access to the Shared Library. In the Shared Library, navigate to the User View button Use the following URL for publishing your link to your Members (replace the XXXs with your Pl

PlayerLync 4014.5.3 for Android (GA)

Published February 23rd, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed DROID-270 PlayerLync for Android is now ignoring column-colors that are entered as blank or null values. Fixed DROID-253 Resolved an issue where publishing an audio file with a content link didn’t always work as expected. Last updated: 02/23/22 by DHOLLIDAY

PlayerLync 4014.6.1 for Android (GA)

Published April 5th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION New PM-1584 Introduced a new feature to display the name of the logged-in Member in the top corner of the screen. This is very helpful for situations where devices are shared among multiple Members. Fixed DROID-273 Resolved an issue where MyVideo files were not uploading to the server as expected. Fixed DROID-266 Resolved

PlayerLync 4013.5.0 for Windows (GA)

Published January 11th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced PM-460 This feature includes several updates to Offline Forms controls. Location controls offer 3 scope options for the Orgs that will be available in their dropdown list: Selected Location - the Form author can select any Org in their tree, allowing Members opening a form with this control setting to see all Org

PlayerLync 4014.2.11 for Windows (GA)

Published September 24th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed UWP-178 Performance and stability improvements. Last updated: 09/24/21 by DHOLLIDAY

PlayerLync 4014.2.7 for Windows (GA)

Published August 24th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION New PM-1228 The file upload control for Offline Forms allows Members to attach images, videos, PDFs, and audio files to the forms and to have those files associated with form submissions. Administrators can review the uploaded files in the forms' submissions in the form entries report. Enhanced PM-1193 Implemented a new i

PlayerLync 4013.3.11 for Server (GA)

Published January 11th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-285 Resolved an issue where registering a device after deleting it in the admin portal caused the new registration to link with the deleted device record, rather than creating a new record. Fixed BAK-286 Resolved an issue preventing registration of a device that had previously been registered and deleted. Fixed

PlayerLync 4014.2.12 for Server (SR)

Published September 24th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced BAK-1076 Enhanced the new Tracking Report and Login Report to have a standard default layouts with columns of relevant data so administrators would not have to start by building a custom layout to view data. Last updated: 09/24/21 by DHOLLIDAY

Offline Forms - Getting Started Creating a Form

Published January 15th, 2021 by Drew Holliday

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PlayerLync 4013.3.14 for Server (GA)

Published January 11th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed TEAM-151 Resolved an issue where a Customer’s logo or graphic in Team Manager was being overwritten during a server upgrade. Enhanced BAK-396 Improved the xAPI course submission processing performance. Last updated: 10/15/20 by DHOLLIDAY

PlayerLync 4013.3.13 for Server (GA)

Published January 11th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WEB-450 Resolved an issue preventing the Media control in Offline Forms from allowing an uploaded video to be replaced. Fixed WEB-417 Resolved an issue in file Publishing where Members and Groups in the publish structure did not refresh to the selected Org when selected, until the entire page was refreshed. Fixed TE

Did you Know - Annotation Tools 2

Published September 6th, 2022 by Drew Holliday

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Enabling and Configuring Shared Library

Published January 18th, 2021 by Drew Holliday

SHARED LIBRARY The Shared Library module in PlayerLync provides a way to present files (documents and videos) to your Members without the files automatically downloading and taking up storage space on the device. This allows them an option to go retrieve those files as they are needed and when the Member has storage space available. ENABLING SHARED

Group and Publishing Enhancements

Published July 26th, 2023 by Drew Holliday

LOOK WHAT'S COMING TO PLAYERLYNC! PlayerLync is performing a gradual rollout of NEW Group and Publishing management flows across all customer environments throughout July and August! Below is a summary of these changes with links to more resources. New "Everyone" Group The Everyone Group is a new, automatically applied group that works with every fi

Offline Forms - File Upload

Published July 6th, 2021 by Drew Holliday

FILE UPLOAD FOR PLAYERLYNC OFFLINE FORMS Form authors have the ability to add a control for media uploads to a PlayerLync Form. This controls provides the end-user with the ability to upload files through the form via their device or web browser. Adding the control to a form is pretty easy. Below is a list of frequently asked questions that may ass

PlayerLync 4014.1.0 for iOS (GA)

Published June 7th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION New PM-635 Updated Org/Member Settings delivers a more consistent user experience, especially in environments where member logins are shared. Members can be set to Individual login (all members are Individual login prior to this feature release) or Shared login type. Login type can be configured for members individually o

Did you Know - Digital Forms - Daily Checklists

Published August 3rd, 2022 by Drew Holliday

DIGITAL FORMS - DAILY CHECKLISTS Traditional checklists can be time-consuming, and bland for employees to fill out as a part of their daily routine. Digital Forms is here to change that. With custom branding and validation tools, turn your boring day-day checklists into concise, engaging forms that employees can fill out and submit in minutes. Your

PlayerLync 4014.7.6 for iOS (GA)

Published September 16th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-889 Reconfigured how registration of previously registered devices works. When the app is uninstalled then reinstalled, the previously used device registration will be deleted and a new PlayerLync device ID / serial number will be created. This results in more accurate “lync’d” device counts. Enhanced IOS-977 We

Offline Forms - Form Builder Fields

Published January 15th, 2021 by Drew Holliday

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Admin - Groups - Creating & Managing

Published July 18th, 2023 by Drew Holliday

GROUPS Groups are a collection of members set up for the purposes of providing access to certain things in the PlayerLync app. Groups are universal to the primary organization, and not tied to any specific sub-organization. Members can belong to as many or as few of groups as needed. CREATING A GROUP While on any Org level in your tree, click on the

Admin - Settings - Blackout Windows

Published August 22nd, 2020 by Drew Holliday

PLAYERLYNC BLACKOUT WINDOWS Blackout windows stop the PlayerLync app from downloading new files during a specific period. Whatever time you configure, it will apply to the device locally. In other words, if you set the time from 11am-1pm that will be true to the time zone where the device physically resides. When the app downloads new files, it will

PlayerLync 4013.6.6 for Server (GA)

Published April 22nd, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WEB-584 Resolved an issue causing an error to occur when navigating to and from the Publishing tab in the Admin Portal. Fixed BAK-836 Resolved an issue uploading .pldata files through the publishing interface. Enhanced BAK-829 The PUT /organization/internalID API end-point will now un-delete a matching organization

PlayerLync 4014.9.3 for Server (GA)

Published March 31st, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WEB-886 Fixed an erroneous page that was displayed after files were uploaded through the Admin Portal. Fixed WEB-891 Resolved an issue where selecting the hide/unhide option on file properties was not accurately saving all changed properties. Fixed TEAM-411 Corrected an issue where viewing the location list in Team

PlayerLync 4014.6.7 for iOS (GA)

Published June 10th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 06/10/22 by DHOLLIDAY

PlayerLync 4014.3.7 for iOS (GA)

Published December 6th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-795 Resolved an issue causing LMS score records to fail synchronization with the server if an "&" was in the LMS score message. Last updated: 12/06/21 by DHOLLIDAY

iOS - Sharing Annotations

Published June 4th, 2021 by Drew Holliday

If enabled by your PlayerLync administrator, you can share document annotations to other members or groups. When you do this, they will see your annotations when they open the document. Note that you are not sharing the entire document with the other members. They will need to have that document already on their device to see your shared annotations

Classic Forms - Form Builder

Published January 13th, 2021 by Drew Holliday

Overview The Form Builder is the place where you will spend most of the time when building a form. Here you will be able to add fields, set validations, set the form’s schedule and almost every aspect of your form’s functionality. The Interface The Form Builder is divided into two main columns: The left column is the preview of your form, whereas th

Team Manager - Manual Scoring

Published October 27th, 2021 by Drew Holliday

MANUAL SCORING From time to time you may have a course that is presented to your users in-person. This course may have also have an in-person test or quiz following completion of the course. In these instances, we provide a way for you to manually enter a score for the user so it's still tracked in the Team Manager platform. Note: Make sure you have

PlayerLync 63 for SaaS Web (GA)

Published October 14th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WA-235 Forms entries provides a time zone picker in the bottom left of the screen. This was not updating for the results once a new time zone was selected. Last updated: 10/14/22 by DHOLLIDAY

PlayerLync 4014.2.8 for iOS (GA)

Published September 2nd, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-691 Resolved an issue preventing files uploaded through the desktop from being published correctly within the app. Last updated: 08/25/21 by DHOLLIDAY

PlayerLync 4014.7.3 for Windows (GA)

Published October 14th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed UWP-195 Resolved an issue where importing of files via USB would not function correctly if the device was offline. Last updated: 10/14/22 by DHOLLIDAY

PlayerLync 4014.3.8 for iOS (GA)

Published December 8th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-764 Adjusted the cell heights of content tiles to allow for longer title names. Fixed IOS-670 Adjusted the formatting of thumbnails on PlayerLync for iOS that are attached to content, ensuring the image is displayed as expected. Last updated: 12/08/21 by DHOLLIDAY

PlayerLync 4014.2.4 for Windows (GA)

Published August 24th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION New PM-1192 Updated Org/Member Settings delivers a more consistent user experience, especially in environments where Member logins are shared. Members can be set to individual login (all Members are individual login prior to this feature release) or shared login. Login type can be configured for Members individually or ac

Supported Web-Browsers

Published December 17th, 2020 by Drew Holliday

SUPPORTED WEB-BROWSERS PlayerLync supports accessing the Web-App, AdminPortal and Team Manager via web-browser. While we work diligently to provide access via the most popular browsers, the following is a list of currently supported and unsupported options: Browser Recommended Supported Google Chrome Microsoft Edge Mozilla Firefox Apple Safari Micr

Did you Know - Content Home Page

Published July 18th, 2023 by Drew Holliday

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PlayerLync 4014.7.0 for Android (GA)

Published July 5th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 07/05/22 by DHOLLIDAY

Did you Know - Splash Pages

Published January 6th, 2023 by Drew Holliday

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PlayerLync 4014.2.6 for Server (GA)

Published August 13th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed TEAM-265 Resolves an issue causing deleted tracking columns to remain in the tracking report. Enhanced TEAM-266 Adds additional configurations for viewing form entries reports which limit members to seeing only entries from orgs/locations they have access to. Limit Entries Your Location - When on, the form entries

PlayerLync 4014.2.9 for iOS (GA)

Published September 2nd, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-706 Resolved an issue causing MyVideo and CoachLync videos to fail uploading to the PlayerLync server. Last updated: 09/02/21 by DHOLLIDAY

Team Manager - Creating Courses

Published January 11th, 2021 by Drew Holliday

CREATING COURSES COURSE PUBLISHING OVERVIEW Only Members with specific admin-level privileges can publish and manage course content. Courses loaded in to Team Manager must be published as Tin Can (xAPI) packages. This is a publishing option from course authoring software that allows the course to speak the same “language” as Team Manager and pass va

PlayerLync Partners

Published January 26th, 2021 by Drew Holliday

Please use the following link to learn more about PlayerLync Partners https://www.playerlync.com/about/partner/

Admin - Org Structure - Adding & Managing

Published July 18th, 2023 by Drew Holliday

ADDING & MANAGING ORG STRUCTURES ORG TREE OVERVIEW The Organization Tree (Org Tree) displays the hierarchy of your company and is always shown on the left side of the Admin Portal screen. Each level can be expanded (+) or minimized (-) to view sub-organizations. There are three types of levels in the Org Tree: Tenant Organization This is the hig

Team Manager - Courses

Published July 18th, 2023 by Drew Holliday

COURSES COURSE PUBLISHING OVERVIEW Only Members with specific admin-level privileges can publish and manage course content. Courses loaded in to Team Manager must be published as Tin Can (xAPI) packages. This is a publishing option from course authoring software that allows the course to speak the same “language” as Team Manager and pass valuable in

PlayerLync 4014.7.13 for iOS (GA)

Published February 8th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-1064 Resolved an issue where copying of files manually using Apple iTunes was not working as expected if the device no longer had network access of any kind. Last updated: 02/08/23 by DHOLLIDAY

PlayerLync 69 for SaaS Services (GA)

Published May 24th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-262 Adjusted some of the report column names in the Login report to better reflect the Primary Organization Name as well as any sub-organizations. Enhanced SR-261 We realized it doesn’t make sense to show a bunch of numbers in the “Total Size of Files” column of the Device Report if we don’t also include a label,

iOS - Navigating Content - Classic

Published June 4th, 2021 by Drew Holliday

FINDING CONTENT The PlayerLync app is all about getting the information quickly. All the content you see in your app is downloaded locally to your device, so you don’t need to have internet access to view it. You do need internet access, however, for your app to sync and receive files – we’ll cover this in Receiving Content Updates (Syncing) . For n

Admin - Settings - API Introduction

Published March 4th, 2021 by Drew Holliday

PLAYERLYNC API INTRODUCTION The PlayerLync API provides access to much of the functionality in the platform through a set of RESTful web services. Learning and testing of API calls is accessed through a Swagger Docs interface in the Admin Portal under Settings -> API Docs. Assistance getting your Postman environment setup is available by contacti

Windows Device Requirements

Published December 17th, 2020 by Drew Holliday

PLAYERLYNC FOR WINDOWS As of March 2023, we no longer actively support using the PlayerLync application on Microsoft Windows devices. While the application may continue to work for a period of time, customer support and active development of PlayerLync for Windows is no longer supported. NOTES: Microsoft Windows will operate on thousands of differen

File Sync FAQs

Published October 9th, 2020 by Drew Holliday

FILE SYNC FAQs WHAT IS A SYNC? PlayerLync defines "synchronization" as the process of sending data between a device (app) and the PlayerLync server. This communication is two-way, meaning the server can send data to the app and vice versa. All PlayerLync native apps perform "partial syncs" and "full syncs". PARTIAL SYNC vs FULL SYNC Partial Syncs se

Admin - Members - Tiered Administration

Published July 18th, 2023 by Drew Holliday

MEMBERS - MANAGING ADMIN ACCESS WITH TIERED ADMINISTRATION Tiered Administration ensures that each administrator has access to the right levels and areas of the platform while also safeguarding access to your data. Note: Setting up administration here will only provide the member with Admin rights to the Admin Portal. For Team Manager administration

Did you Know - Annotation Tools 1

Published September 6th, 2022 by Drew Holliday

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Team Manager - No Access Setup

Published July 18th, 2023 by Drew Holliday

NO ACCESS This feature was designed to provide a way for administrators to allow a member access to login using native iOS, Android or Windows PlayerLync apps while also blocking the possibility for members to login to the Web version of PlayerLync. Granular controls also provide a way to access other areas of the website without giving access to th

PlayerLync 4014.9.2 for Server (GA)

Published March 20th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-1538 Resolved an issue resulting in an incorrect “course due type” to be set. Last updated: 03/20/23 by DHOLLIDAY

Team Manager - Adding & Managing Groups

Published January 11th, 2021 by Drew Holliday

GROUPS - ADDING & MANAGING GROUPS OVERVIEW Groups are a collection of Members that an Admin sets up for the purposes of giving them access to or assigning certain content in Team Manager and the PlayerLync Admin Portal. For example, you can create a Group for new hires called “Onboarding” so you are able to assign all new hires introductory info

PlayerLync 4014.8.0 for Server (GA)

Published July 26th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced TEAM-360 Adjusted the All Teams option when running a Certifications report in Team Manager tracking. Now when an Admin selects All Teams, they will be prevented from clicking additional options until the data has rendered and message will display letting the user know that results are being updated. Once the des

PlayerLync 4014.7.6 for Windows (GA)

Published March 3rd, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 03/03/23 by DHOLLIDAY

Admin - Settings - Rename Content Headers

Published April 12th, 2021 by Drew Holliday

Content Headers PlayerLync displays content in 3 columns (Classic View) or 3 rows (Styled View) in the mobile application. You are able to adjust the headers from inside the AdminPortal. Please note that a change to the headers affects ALL PlayerLync Members and there is no way to have different headers for different Members. Renaming Content Header

Stamping Links to Other Files

Published September 13th, 2021 by Drew Holliday

PlayerLync provides a capability to link pieces of content inside the application to other content inside the application. You can retrieve videos, documents and even links to websites from within a base document using this feature. This feature enables end-users the ability to quickly get to related resources without having to constantly be closing

Join the Team!

Published January 26th, 2021 by Drew Holliday

Join the PlayerLync Team! Learn more about our current open positions here https://www.playerlync.com/careers/

Team Manager - Gamification

Published January 12th, 2021 by Drew Holliday

GAMIFICATION Found in Team Manager, gamification is used to assign points and level progression on Courses and Forms. This can be used in a variety of ways, such as courses, tracking certifications, and/or by creating friendly competition between Members or teams/orgs. SETTING UP GAMIFICATION First you will need to enable the gamification feature in

Team Manager - Completing Training

Published January 11th, 2021 by Drew Holliday

COMPLETING TRAINING (ALL MEMBERS) There are two ways to complete training within Team Manager, both of which are accessible through the main navigation. Accessing the Training Queue through the Training tab Accessing a course through the Courses tab COMPLETING REQUIRED TRAINING The member will now see the Training Queue with all training that is req

PlayerLync 4015.1.2 for Server (GA)

Published August 11th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WEB-834 Resolved an issue where deleting a course from the Admin Portal Publishing area was not deleting it from Team Manager and the Training Queue as expected. Fixed WEB-823 We fixed an issue where users were unable to upload a file through an offline form’s media control if the file extension was capitalized (exa

iOS - Navigating Content - Styled

Published June 4th, 2021 by Drew Holliday

FINDING CONTENT After logging in with the username and password provided by your PlayerLync administrator, you’ll see the Content screen. Tap Content on the bottom navigation to return to this screen from other areas of the app. (Note that the other items visible to you in both the top and bottom navigation may vary based on your organization’s set

PlayerLync 4014.6.4 for Android (GA)

Published May 3rd, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced DROID-282 Introduced additional MDM settings for AirWatch. Last updated: 05/06/22 by DHOLLIDAY

PlayerLync 4015.1.4 for Server (GA)

Published August 11th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 08/11/23 by DHOLLIDAY

PlayerLync 4014.9.6 for Server (GA)

Published May 17th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-1476 Resolved an issue where uploading a new version of a file to the Admin Portal would cause issues if the file had originally been published to a different organization, then moved before being replaced. Enhanced TEAM-419 We’ve added some tracking to account for changes made to Groups in Team Manager. Last up

PlayerLync 4014.7.15 for iOS (GA)

Published March 3rd, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced IOS-1101 Enhanced PDF and Video content links to support the start page and starting video position parameters. Last updated: 03/03/23 by DHOLLIDAY

PlayerLync 4015.1.1 for Server (GA)

Published August 11th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-1445 We’ve made some adjustments to the employee field in Offline Forms. In addition to searching within that field using the employee name, you can now also search for employee ID. Fixed BAK-1443 Resolved an issue where some content associated with VTT files was not downloading to mobile devices or displaying i

Team Manager - Reporting Overview

Published February 16th, 2021 by Drew Holliday

REPORTING (MMT / MAMT & Admin) RUNNING REPORTS (REPORTS TAB) The Reports tab allows various options for more traditional reporting on forms and course completion. The options are across the top of the Reporting screen. As with the tracking tab, sites managers may toggle between viewing one team or multiple by clicking to turn on All Teams in the

PlayerLync 4015.1.0 for Server (GA)

Published August 11th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed TEAM-375 Resolved an issue where removing Groups from a duplicated Form would also unexpectedly remove Groups from the original Form. Fixed TEAM-366 We fixed an error being seen when attempting to assign a form to a group, then to another group. The first group would display the error. Fixed BAK-1312 Resolved an iss

PlayerLync 65 for SaaS Services (GA)

Published May 30th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 05/30/23 by DHOLLIDAY

PlayerLync 84 for SaaS Services (GA)

Published April 10th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION FIXED SR-461 Adjusted the Device Report to remove Org Name as as selectable column as this already existed in another part of the report and was causing the report to fail. FIXED SR-462 Resolved an issue where selecting File/Source on the Content Report would cause the report to return zero results. Last updated: 04/11/23

PlayerLync 85 for SaaS Services (GA)

Published August 21st, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 08/21/22 by DHOLLIDAY

PlayerLync 73 for SaaS Services (GA)

Published July 26th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 07/26/22 by DHOLLIDAY

PlayerLync 50 for SaaS Web (GA)

Published October 21st, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced WA-129 Course metrics and sub-metrics can now be exported as separate columns. Last updated: 10/21/21 by DHOLLIDAY

PlayerLync 4013.6.0 for iOS (GA)

Published February 22nd, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced PM-1040 Improved support for xAPI courses published in Adobe Captive for more consistent saving and resuming experiences on the Web and in the iOS app. Enhanced PM-336 Replace the UIWebView component which has been deprecated by Apple, in favor of the new WKWebView. This new web content viewer offers much-improve

PlayerLync 4014.9.10 for Server (GA)

Published June 9th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-1559 Resolved an issue where uploading a new version of a file to the Admin Portal would cause issues if the file had originally been published to a different organization, then moved before being replaced. Last updated: 06/09/23 by DHOLLIDAY

PlayerLync 4014.5.5 for Server (GA)

Published March 8th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced WEB-744 Adjusted the 'Most Recent' section of the platform to include the last 25 modified files in PlayerLync for iOS, Windows and Web, sorted by title. PlayerLync Android will include the last 10 modified files. Fixed WEB-738 Removed the deprecated New Content Maximum Age setting from the Admin portal. This set

Admin - Reporting - Tracking Report Basics

Published February 9th, 2021 by Drew Holliday

PLAYERLYNC REPORTING - TRACKING REPORT BASICS The PlayerLync Tracking Report was designed as a way to track scores and completions for assigned Member content. Note: Please contact PlayerLync Customer Success for configuration guidance TRACKING REPORT BASICS Data is displayed in columns. Each of these columns is customizable and can be selected usin

Did you Know - Digital Forms - New Product Rollout

Published September 6th, 2022 by Drew Holliday

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PlayerLync 52 for SaaS Web (GA)

Published January 19th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WA-170 An adjustment to reporting was made to fix the columns dropdown as it was not rendering correctly if the person scrolled to the far right. Last updated: 01/19/22 by DHOLLIDAY

PlayerLync 4014.2.2 for iOS (GA)

Published September 2nd, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-676 Improved the performance of the sync process for member state data. Fixed IOS-671 Improved the performance of the sync process for Offline Form entries. Last updated: 07/16/21 by DHOLLIDAY

PlayerLync 4013.5.5 for iOS (SR)

Published March 31st, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced IOS-541 Added diagnostic capabilities, as well as the ability to reset the app, to provide troubleshooting assistance in the event a device is unable to register with the PlayerLync server. Fixed IOS-540 Resolved an issue with the device registration process which could cause a registered device to appear un-regi

PlayerLync 4014.6.3 for Server (GA)

Published May 3rd, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-1317 Resolved an issue where locked Member accounts were unable to be restored if they were deleted after failing the maximum number of login attempts. Fixed TEAM-347 Solved an issue in Team Manager Forms where step 6 (Links/QR) would show a nested version of the Team Manager site instead of displaying the expec

PlayerLync 4014.2.16 for iOS (GA)

Published October 5th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced PM-1360 Adjusted the background sync functionality to apply at the Device instead of the Member. Enhanced IOS-741 Added support allowing administrators a way of disabling background downloads at the device level instead of the Member level. Fixed IOS-749 Overall improvements to sync performance. Fixed IOS-703 Res

PlayerLync 4014.3.6 for iOS (GA)

Published November 22nd, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-784 Resolved an issue where Classic Forms would not properly load for Members who were not at the same org level. Fixed IOS-777 Improved the file system clean up process to remove orphaned files that no longer exist on the PlayerLync server. Last updated: 11/22/21 by DHOLLIDAY

PlayerLync 4014.7.0 for iOS (GA)

Published July 5th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced PM-1660 Introduced new functionality that allows Administrators to show/hide the New/Viewed/Favorites area in the app if not useful for their organization. Last updated: 07/05/22 by DHOLLIDAY

PlayerLync 4013.5.2 for Server (SR)

Published January 11th, 2021 by Drew Holliday

IMPORTANT: This release is SR for specific customer environments and is not presently GA. CATEGORY ITEM # DESCRIPTION Enhanced WEB-483 Added a warning when attempting to upload unsupported files to a media upload control in the offline forms builder. Images and .mp4 files are the only supported file types at this time. Fixed BAK-596 Resolved an is

PlayerLync 4014.5.6 for Server (GA)

Published March 21st, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-1224 Resolved an issue where group limited content was still visible and accessible to Members without access after the content was deleted. Fixed BAK-1252 Resolved an issue causing an error when duplicating forms. Fixed TEAM-310 Resolved an issue where some customers were experiencing their Team Manager logo sw

PlayerLync 4014.4.1 for Server (GA)

Published January 14th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-211 Resolved an issue causing some email notifications to fail when a ReplyTo address was not provided. Fixed WEB-727 Resolved an issue causing the waffle menu in the Admin Portal to fail to show the link to Team Manager. Last updated: 01/14/22 by DHOLLIDAY

PlayerLync 90 for SaaS Services (GA)

Published August 21st, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 08/21/22 by DHOLLIDAY

Team Manager - Location Level Settings

Published February 16th, 2021 by Drew Holliday

LOCATION LEVEL SETTINGS Email, QR Codes, & Member Group Assignments (MMT/MAMT & Admins) CONFIGURING LOCATION LEVEL SETTINGS These settings can be controlled by the MMT/MAMT or Admin for specific locations. When these settings are changed, they only apply to the selected location. Note: You may have a different tab title other than "Location"

iOS - Using Messaging

Published June 4th, 2021 by Drew Holliday

PlayerLync Messaging gives you a secure communication platform. Messages cannot be sent to email addresses, and other than the option to send a copy of the message to text (if a cell phone number has been input for the member by your PlayerLync administrator), no information can be sent outside of your PlayerLync environment. Tap the Messaging icon

PlayerLync 4013.6.0 for Server (SR)

Published January 28th, 2021 by Drew Holliday

IMPORTANT: This release is SR for specific customer environments and is not presently GA. CATEGORY ITEM # DESCRIPTION Enhanced PM-1040 Improved support for xAPI courses published in Adobe Captive for more consistent saving and resuming experiences on the Web and in the iOS app. Enhanced PM-336 Replace the UIWebView component which has been deprecate

PlayerLync 4013.5.6 for Server (GA)

Published March 9th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-770 Resolved an issue that was intermittently preventing users from being able to log in to PlayerLync web applications. Last updated: 03/09/21 by DHOLLIDAY

PlayerLync 4014.5.4 for Server (GA)

Published March 1st, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WEB-738 Resolved an issue where the assigned maximum age of content in the New Content section was not acting as expected. New Content now displays the last 25 newly assigned items. Fixed WEB-734 Corrected an issue where opening a content link via a form will open a new window where the back button was not functioni

Admin - Reporting - Tracking Report Setup

Published September 28th, 2021 by Drew Holliday

PLAYERLYNC REPORTING - TRACKING REPORT SETUP The PlayerLync Tracking Report was designed as a way to track scores and completions for assigned Member content. Note: Please contact PlayerLync Customer Success for configuration guidance if you need assistance with the below steps TRACKING REPORT SETUP When you first open the Tracking Report you are pr

Did you Know - Digital Forms - Demo

Published August 3rd, 2022 by Drew Holliday

DIGITAL FORMS - DEMO Testing frontline employees on new product information and ensuring they retain that information can be difficult. PlayerLync Digital Forms can help simplify this process by allowing organizations to upload media-rich PDFs and videos directly into easy-to-use paperless learning tool. Employees can access content, watch videos, a

Admin - Publishing - By Member

Published July 18th, 2023 by Drew Holliday

CONTENT PUBLISHING - BY MEMBER There are three methods for publishing content using the Publishing screen of the Admin Portal, By Member, By Group and By Organization. Note: Click here to learn more about Members and how to create/manage them . PUBLISHING CONTENT TO AN MEMBER Select any org level from the org tree on the left Navigate to the Content

PlayerLync 4014.7.3 for Android (GA)

Published October 14th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 10/14/22 by DHOLLIDAY

PlayerLync 60 for SaaS Services (GA)

Published March 21st, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-199 Resolved an issue causing the native apps to display the incorrect remaining login attempts count after a failed login attempt. Last updated: 03/21/22 by DHOLLIDAY

PlayerLync 4014.3.9 for Android (GA)

Published January 14th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed DROID-21 Adjusted the processing of SharedLibrary content to initiate an immediate check-in as soon as the user taps “Queue for download”. Fixed DROID-262 Introduced the ability to employ external SD card storage for PlayerLync content. This dramatically changes how much storage is available for PlayerLync on Androi

PlayerLync 43 for SaaS (GA)

Published July 6th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WA-69 Resolved an issue that caused a Member to be unexpectedly logged-out of the platform. Fixed WA-92 Resolved an issue with exporting to .CSV from the new grid and reporting tool which caused unexpected date values to be included in the export. Fixed WA-87 Resolved an issue with exporting to .CSV from the new g

Admin - Members - Adding & Managing

Published July 18th, 2023 by Drew Holliday

MEMBERS - ADDING & MANAGING Members are users of the PlayerLync platform. When you create a new member, you’re creating a new account and setting up information including username, password, which add-on modules they’ll have access to, types of content, etc. A member may be an individual person (Tyler Durden) or be set up as a shared login (Sto

PlayerLync 4014.2.7 for Android

Published September 2nd, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION New PM-1292 Updated Org/Member Settings delivers a more consistent user experience, especially in environments where Member logins are shared. Members can be set to individual login (all Members are individual login prior to this feature release) or shared login. Login type can be configured for Members individually or ac

PlayerLync 57 for SaaS Services (GA)

Published January 11th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-207 Resolved an issue preventing form entry details from being displayed when clicking the link. Last updated: 01/14/22 by DHOLLIDAY

PlayerLync 49 for SaaS Web (GA)

Published October 8th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed WA-126 Adjustments were made to the Reports interface to provide better consistency with the column selector. Enhanced WA-131 General UI improvements to the Admin Tracking Report. Enhanced WA-127 Adjusted the Reporting column picker to clear any text in the search box if clicking to another tab in the picker, or if

PlayerLync 4014.2.11 for Android (GA)

Published September 24th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed DROID-249 Performance and stability improvements. Last updated: 09/24/21 by DHOLLIDAY

PlayerLync Support

Published November 11th, 2020 by Drew Holliday

CONTACTING PLAYERLYNC SUPPORT For customers using paid versions of PlayerLync, support is available 24/7 to assist you with keeping your business moving forward. Before you call or email, please take a moment to double-check our Troubleshooting Guide as well as our many resources in this Knowledge Base. Please Note: Support resources are ONLY avail

Team Manager - Managing Employees

Published February 16th, 2021 by Drew Holliday

MANAGING EMPLOYEES EMPLOYEE MANAGER OVERVIEW MMT and MAMT accounts can add, edit, and delete employees from the Employee tab on the main navigation for the teams they manage. Admins can add members to any team. MMT and MAMT and Admins can be configured to land on this tab when logging into Team Manager. This is accomplished on the Member's account i

Admin - Logging In

Published July 18th, 2023 by Drew Holliday

LOGGING IN Platform access is available for each PlayerLync customer through a unique address. Admins - Please reach out to your PlayerLync Customer Success Manager to learn how to access the platform specific to your organization End-Users (Members) - Please reach out to your organization's PlayerLync Admin to learn what access methods are availab

iOS - First Time Login with Device ID

Published June 4th, 2021 by Drew Holliday

First Time Login using Device ID When first logging in, you may be asked if you want to receive notifications. By allowing, you’ll get notifications when new files are downloaded to your PlayerLync app. After downloading the app from the Apple App Store, you will be prompted for 3 pieces of information: Company, Username and Password (Please contac

PlayerLync 79 for SaaS Services (GA)

Published February 8th, 2023 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 02/08/23 by DHOLLIDAY

PlayerLync 4013.6.4 for Server (GA)

Published April 22nd, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced WEB-489 Aligned the logic used for ordering content on the New carousel across the web and native device platforms. Enhanced WEB-475 Aligned the logic used for ordering content on the Most Recent carousel across the web and native device platforms. Enhanced TEAM-229 Updated the form entries grid to autosize with

PlayerLync 4013.2.13 for iOS (GA)

Published January 11th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed IOS-281 Resolved an issue where offline forms did not display in the sync screen upload queue if there were pending form submissions that had not been uploaded to the server. Fixed IOS-399 Resolved an issue causing HotSpot to not load when a HotSpot router is in range. Fixed IOS-404 Resolved an issue where the po

Team Manager - QR Codes

Published November 8th, 2022 by Drew Holliday

QR CODES WHAT IS A QR CODE? A QR code (quick-response code) is a type of two-dimensional matrix barcode, invented in 1994, by Japanese company Denso Wave. In PlayerLync, QR codes provide a simple and effective way for a Member to get to specific pieces of content without having to search. These unique images are used with a QR code scanner or camera

PlayerLync 4013.4.2 for Server (SR)

Published January 11th, 2021 by Drew Holliday

IMPORTANT: This release is SR for specific customer environments and is not presently GA. CATEGORY ITEM # DESCRIPTION Enhanced PM-828 Improved the Change Password feature to support localization, in addition to improving its performance and security. Enhanced BAK-463 Added a sample model for {{PUT /v3/organization/{org_id}/branding}} in API document

iOS - Using the Video Player

Published June 4th, 2021 by Drew Holliday

The PlayerLync video player allows you to play videos directly from your device without the need for streaming (which can result in buffering challenges). Video Playback Functions The PlayerLync video player has a number of options. Before we get into them all, the following video player controls are available by just touching the screen: Tap in the

PlayerLync 44 for SaaS (GA)

Published May 20th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Enhanced SR-21 Added support for Tracking Report (beta) sub-columns that aggregate data from multiple grouped columns. Enhanced SR-85 Made updates to visual elements in the new reporting tool which replace some data represented by icons with text for more clarity. Fixed SR-76 Resolved an issue where a report time period w

Admin - Devices - Editing

Published July 18th, 2023 by Drew Holliday

DEVICE MANAGEMENT Once a device has been added to the platform, you can click on the entry to add information or edit existing details about the device. EDITING DEVICES Select the location in the org tree for which you wish to add a device Navigate to the Devices tab Click on the device to open The following fields are required for a device... Seria

Classic Forms - Notifications

Published January 13th, 2021 by Drew Holliday

Overview The email notification feature of MachForm is very powerful. You can customize every aspect of it (sender, receiver, content template, and auto-responder). The Interface The email notification interface consists of a pane containing two block of settings. The first block is the settings to send the email notifications to your inbox. The sec

Admin - Members - Member Settings

Published July 18th, 2023 by Drew Holliday

MEMBER SETTINGS OVERVIEW Administrators with permissions to change organization or member level settings can choose to enable or disable certain pdf, video and password controls for their individual team members . This can be helpful when using shared logins. ORG SETTINGS As a top-level administrator, you will first configure these options under Org

Admin - Publishing - Managing Content

Published July 18th, 2023 by Drew Holliday

MANAGING AND PRESENTING CONTENT The content you will publish in your PlayerLync environment will be sorted by you into 3 categories or columns/rows (depending on which visual app experience you are using). These primary 3 locations provide a root destination with the ability to add folders (section headers) to sort your content even further. IMPORTA

PlayerLync 71 for SaaS Services (GA)

Published June 10th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 06/10/22 by DHOLLIDAY

Classic Forms - Form Code

Published January 13th, 2021 by Drew Holliday

Overview MachForm is designed to create forms that can be integrated easily with your website. Using the multiple embed code options, you will be able to use the form in your site using any method you are familiar with. The Interface The code manager displays multiple form codes that you can easily copy and paste into your web page. By changing the

PlayerLync 4014.1.0 for Server (GA)

Published June 7th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION New PM-635 Updated Org/Member Settings delivers a more consistent user experience, especially in environments where member logins are shared. Members can be set to Individual login (all members are Individual login prior to this feature release) or Shared login type. Login type can be configured for members individually o

PlayerLync 61 for SaaS Web (GA)

Published July 14th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 07/14/22 by DHOLLIDAY

PlayerLync 62 for SaaS Web (GA)

Published July 14th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 07/14/22 by DHOLLIDAY

Adobe Captivate Best Practices

Published February 19th, 2021 by Drew Holliday

ADOBE CAPTIVATE BEST PRACTICES To ensure the best experience for your Adobe Captivate eLearning courses, PlayerLync recommends using the following settings within your Captivate courses... QUIZ PREFERENCES From the menu bar click Quiz > Quiz Preferences... In the Category list select Quiz > Reporting Check the box "Enable reporting for this pr

PlayerLync 4014.1.2 for Server (GA)

Published June 15th, 2021 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed BAK-906 Resolved an issue preventing manual LMS scores to save. Last updated: 06/10/21 by DHOLLIDAY

About PlayerLync

Published January 26th, 2021 by Drew Holliday

Please use the following link to learn more about PlayerLync https://www.playerlync.com/about/

PlayerLync 61 for SaaS Services (GA)

Published March 21st, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION Fixed SR-237 Resolved and issue causing the form entries grid, for select forms, to fail while loading. Last updated: 03/21/22 by DHOLLIDAY

Team Manager - Managing Courses

Published February 18th, 2021 by Drew Holliday

MANAGING COURSES MAKING COURSE UPDATES To update any course options or settings, adjust course settings like when creating a new course. Go to the Courses tab and locate the course. Click Settings. Make any desired changes and save. There may be some options that are not able to be changed. Settings will take effect immediately. Updating course cont

PlayerLync 4014.7.2 for iOS (GA)

Published July 19th, 2022 by Drew Holliday

CATEGORY ITEM # DESCRIPTION XXX XXX Internal backend process changes. No public facing release notes for this release. Please contact your Customer Success Manager with any questions. Thank you! Last updated: 08/02/22 by DHOLLIDAY

Team Manager - Adding & Managing Locations

Published February 17th, 2021 by Drew Holliday

LOCATIONS - ADDING & MANAGING LOCATIONS OVERVIEW Within Team Manager, the term “org” is synonymous with a location or team, and they may be used interchangeably. Teams correspond to organizations or sub-organizations in the Admin Portal. It’s the structure of organizations in the Admin Portal that create the hierarchy for MMT and MAMT (Manage M

PlayerLync 4013.3.9 for iOS (GA)

Published January 11th, 2021 by Drew Holliday

IMPORTANT: This release is for the Public App Store CATEGORY ITEM # DESCRIPTION Fixed IOS-404 Resolved an issue where the popover presented when manually deleting a HotSpot file would not dismiss automatically after deletion. Fixed IOS-403 Resolved an issue where an app deployed through an MDM would launch by default in the new styled interface, eve

Admin - Publishing - Overview

Published July 18th, 2023 by Drew Holliday

PUBLISHING OVERVIEW All content will be managed from the Content tab in the Admin Portal. Let’s review the main parts of this screen before learning how to publish files. CONTENT TAB Area Description A : Org Publishing Option Content - Publishing here will send content to the single org you have selected on the left Org Tree Multi-Org Upload - This

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