PLAYERLYNC FOR ANDROID: TRANSFER CONTENT FROM INTERNAL TO EXTERNAL STORAGE

PlayerLync for Android version 4014.3.9 and higher contain support for storing PlayerLync content on an external microSD card for Android OS version 11+. Please reach out to your CSM or PlayerLync Support (contact info here) to discuss enabling this option for your organization. 

*This feature is only available for supported Android devices. To learn more about supported Android devices, click here.

STEPS TO TRANSFER CONTENT ONCE FEATURE HAS BEEN ENABLED

(Please do not insert the microSD card until the steps tell you to do so)

1. Verify the PlayerLync app version. If the app is not currently on version 4014.3.9 or higher, please upgrade your PlayerLync application.

2. If the PlayerLync app is open, please kill the application (found under 'Recent Apps')

3. Insert a blank microSD card into your Android device

4. Format the microSD card while it's loaded in your Android device

5. Reboot the Android device with the microSD card inserted

6. Once the device has finished rebooting, launch your PlayerLync app

Note: When the app launches and connects to the PlayerLync server, a popup will display informing you that files are being transferred to external storage. This can take anywhere from 1-10+ minutes depending on the number of files being transferred, speed of the device, and speed of the microSD card. Once the transfer is complete, the message will disappear.

7. Once the message disappears, kill the PlayerLync app and relaunch it for changes to take affect

8. Proceed with logging into the app. All files should now be stored on the microSD card.

TROUBLESHOOTING TIPS

If for some reason the transfer process does not begin, check the following...

A. Double check that the PlayerLync for Android app is updated to version 4014.3.9 or higher

B. Re-format the microSD card directly on the Android device

C. Double check with your CSM or PlayerLync Support that the external storage feature has been enabled for your organization

D. Kill the PlayerLync for Android app and relaunch. If the transfer still doesn't begin, login to the app and perform a FULL SYNC. After the full sync is complete, log out of the app and log back in.

IMPORTANT NOTES

- PlayerLync content can be accessed if the microSD card is removed from the device after the content transfer, and plugged into a Windows computer.
- Launching PlayerLync for Android after the transfer is complete and the microSD card has been removed will cause serious issues and is not recommended.
- You may experience a slight reduction in device and application performance after transferring the content to an external microSD card. This is expected.
- PlayerLync Thumbnails (aka plumbnails) are still stored internally (not the microSD card) to maintain responsiveness on your Content screen.
- PlayerLync recommends microSDXC cards with the fastest possible read/write for the best experience, though microSDHC cards are also supported. Please also ensure proper compatibility with your Android device when selecting microSD cards.