Technical FAQs

Looking for some deeper reading on specific tech questions related to PlayerLync?

• PlayerLync Troubleshooting Guide
• Required URLs and Ports
• File Sync FAQs
• Best Practice Legacy Forms Email Address
• Bulk changes to Members, Devices, Groups or Orgs
• Embedding videos in Digital Forms
• Cannot submit a form
• Displaying Course in dropdown when creating a new course
• Enabling Incomplete Entries for a Classic Form
• Graded and completed courses - Which one do I select for my course?
• Hiding columns for Digital Form entries
• How to reset tracking data
• How to configure language localization
• How to create an admin account
• How to change column headers
• How to make courses appear in full screen
• How to save a view for Digital Form entries
• How to add page breaks and save progress (Legacy Digital Forms)
• How to Change an Employee's Start Date
• How to enable the Employee Directory for End Users
• How to create videos with closed captions
• How to create a link to a piece of content
• How to reset my PlayerLync password using the Forgot Password feature
• How to Clear my Cache in Chrome
• How to troubleshoot file upload speeds
• How to improve content search
• How to change the Team Manager logo
• How to give Primary Org access to a member in a sub org without moving them
• How to allow admin access to another org
• Landing Pages
• RemoteLync - Port Scan
• Server-Side Bandwidth Throttling
• Storyline 360 FAQs
• Supported File Extensions in PlayerLync
• Supported Language Localization
• Supported Web-Browsers
• TIN CAN - Output settings and quick fixes
• Adobe Captivate Best Practices
• Tincan Tips and Tricks Matrix
• Uninstalling the Windows App
• User permission levels
• Video Compression/Transcode Requirements
• You receive the message: "You must connect to the server for the first login"
• Move to the Public Apple App Store?
• Why can't I see certain tabs in the Admin Portal / Team Manager?
• Classic Digital Form not auto filling the Employee Name and Location Fields
• Adobe Captivate Best Practices
• URL parameters for PDF to PDF and PDF to Video Linking
• Remotelync - HowTo
• Making PDF text searchable for PlayerLync
• How to - RemoteLync Vail Install Process
• ABM with MDM Setup Items