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Technical FAQs

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Please fill out the contact form below and we will reply as soon as possible.

  • Technical FAQs
  • Getting Started
    Launching PlayerLync Platform Basics Device / App Install & Setup PlayerLync Support Getting Started FAQs Did You Know?
  • PlayerLync in Detail
    PlayerLync Apps Admin Portal Team Manager Shared Library Collaboration Suite Intranet
  • For IT & Compliance
    App Deployment Methods Supported Devices & Browsers PlayerLync API PlayerLync Data, Security & Privacy
  • Release Notes
    Release Notes - Dashboard Release Notes - Server / TM / Web Release Notes - SaaS Services Release Notes - SaaS Web Release Notes - Apple iOS Release Notes - Google Android Release Notes - Microsoft Windows
  • Company Info
    Who is PlayerLync?
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Technical FAQs

Looking for some deeper reading on specific tech questions related to PlayerLync?

  • PlayerLync Troubleshooting Guide
  • Required URLs and Ports
  • File Sync FAQs
  • Best Practice Legacy Forms Email Address
  • Bulk changes to Members, Devices, Groups or Orgs
  • Embedding videos in Digital Forms
  • Cannot submit a form
  • Displaying Course in dropdown when creating a new course
  • Enabling Incomplete Entries for a Classic Form
  • Graded and completed courses - Which one do I select for my course?
  • Hiding columns for Digital Form entries
  • How to reset tracking data
  • How to configure language localization
  • How to create an admin account
  • How to change column headers
  • How to make courses appear in full screen
  • How to save a view for Digital Form entries
  • How to add page breaks and save progress (Legacy Digital Forms)
  • How to Change an Employee's Start Date
  • How to enable the Employee Directory for End Users
  • How to create videos with closed captions
  • How to create a link to a piece of content
  • How to reset my PlayerLync password using the Forgot Password feature
  • How to Clear my Cache in Chrome
  • How to troubleshoot file upload speeds
  • How to improve content search
  • How to change the Team Manager logo
  • How to give Primary Org access to a member in a sub org without moving them
  • How to allow admin access to another org
  • Landing Pages
  • RemoteLync - Port Scan
  • Server-Side Bandwidth Throttling
  • Storyline 360 FAQs
  • Supported File Extensions in PlayerLync
  • Supported Language Localization
  • Supported Web-Browsers
  • TIN CAN - Output settings and quick fixes
  • Adobe Captivate Best Practices
  • Tincan Tips and Tricks Matrix
  • Uninstalling the Windows App
  • User permission levels
  • Video Compression/Transcode Requirements
  • You receive the message: "You must connect to the server for the first login"
  • Move to the Public Apple App Store?
  • Why can't I see certain tabs in the Admin Portal / Team Manager?
  • Classic Digital Form not auto filling the Employee Name and Location Fields
  • Adobe Captivate Best Practices
  • URL parameters for PDF to PDF and PDF to Video Linking
  • Remotelync - HowTo
  • Making PDF text searchable for PlayerLync
  • ABM with MDM Setup Items
  • Receiving Content FAQs
  • SSH Key Pair Generation for SFTP

Popular Articles

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  5. PlayerLync Support
  6. Supported Web-Browsers
  7. Android Device Requirements
  8. Admin - Settings - Member Defaults
  9. Team Manager - Managing Employees

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