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Russell Fick
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Server Releases
Published October 15th, 2020 by Russell Fick
SERVER RELEASES Regular Server Maintenance occurs Tuesday nights between 7:30pm and 10pm MT. Note that this window represents a range when maintenance may occur and does not represent the duration of the maintenance or outage. PlayerLync staff is responsible for performing maintenance and will notify you should you be required. Generally speakin
Required URLs and Ports
Published October 9th, 2020 by Russell Fick
REQUIRED OUTBOUND COMMUNICATION Please allow the following URLs to ensure the PlayerLync platform functions correctly... FOR PLAYERLYNC ADMIN PORTAL AND APPS PlayerLync Servers <companyname> .playerlync.net<companyname> -services.playerlync.netservices.playerlync.netdiag.playerlync.net Error-Reporting / Error-Logging / Use-Case Logging a
Admin Portal - Logging In
Published August 26th, 2020 by Russell Fick
LOGGING IN Platform access is available for each PlayerLync customer through a unique address. Admins - Please reach out to your PlayerLync Customer Success Manager to about how to access the platform specific to your organization End-Users - Please reach out to your organization's PlayerLync Admin to learn what access methods are available to you Y
Auto Device Registration (ADR) with AppConfig
Published October 13th, 2020 by Russell Fick
Automatic Device Registration (ADR) PlayerLync Auto Device Registration (ADR) can automatically register your organization’s devices if you currently use a Mobile Device Manager (MDM). PlayerLync works with an MDM standard called AppConfig that is compatible with most major MDMs. For additional information on AppConfig and which MDM vendors particip
PlayerLync 4014.7.11 for iOS (GA)
Published December 7th, 2022 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed IOS-1058 Resolved an issue specific to some customers when using Storyline for Course creation, and CourseExit() was not honored, and users still needed to hit back button to exit course. Last updated: 12/07/22 by RFICK
PlayerLync Support Response
Published January 29th, 2021 by Russell Fick
AVERAGE SUPPORT RESPONSE TIMES / DEFINITION Type Description Business Hours After Hours New Ticket Initial Response Time Tickets emailed to support will receive an instant reply from our support system. All support engineers and managers receive a text message and email that a new ticket has been submitted. 22 minutes (Avg)(Mon-Fri 7am-6pm MST) 41 m
iOS Device Requirements
Published October 8th, 2020 by Russell Fick
OPERATING SYSTEM Apple typically releases new versions of the iOS operating system on an annual basis. PlayerLync supports the current iOS and 2 full versions back. STORAGE Apple iPad comes in a variety of storage sizes. PlayerLync recommends selecting iPad models that will provide enough storage for users to receive all content you plan to publish.
Admin Portal - Publishing - File & Folder Properties
Published August 22nd, 2020 by Russell Fick
FILE & FOLDER PROPERTIES Every file and folder in the Publishing area have properties that can be adjusted. These properties help with things like tagging or publish and delete scheduling. ACCESSING PROPERTIES From the publishing area, right-click on any file or folder to launch the properties pop-out window. If your organization uses the style
Guide to Installing PlayerLync App on iOS Devices
Published August 25th, 2020 by Russell Fick
INSTALL OPTION 1: PUBLIC APPLE APP STORE Note: In order to use the public App Store app, your organization must have this enabled by PlayerLync Support Once the public app has been enabled for your organization, follow these steps to install the app: Navigate to the App Store on your iOS device Search for "PlayerLync" Install the app on to your devi
Admin Portal - Publishing - Managing Content
Published August 22nd, 2020 by Russell Fick
MANAGING AND PRESENTING CONTENT The content you will publish in your PlayerLync environment will be sorted by you into 3 categories or columns/rows (depending on which visual app experience you are using). These primary 3 locations provide a root destination with the ability to add folders (section headers) to sort your content even further. IMPORTA
PlayerLync Apps - Language Localization Demo
Published August 22nd, 2020 by Russell Fick
PLAYERLYNC LANGUAGE LOCALIZATION We provide the ability to display functions in the PlayerLync application in non-English formats for your members outside of English speaking locales. This demo will display the experience available once localization is setup. LANGUAGE LOCALIZATION DEMO Your browser does not support HTML5 video.
On-Premises PlayerLync Server Requirements
Published August 25th, 2020 by Russell Fick
ON-PREMISES SERVER REQUIREMENTS In order to install PlayerLync on an on-premises server, the following hardware and software requirements must be met. Please contact PlayerLync Support with questions. HARDWARE Server Physical or Virtual: Must be Microsoft Windows compatible Processors Minimum: Dual-Core Intel Xeon 1.8GHz or better Memory Minimum: 8G
Sample App Store Deployment (iOS & Android)
Published October 7th, 2020 by Russell Fick
INSTRUCTIONS Scan the QR code or follow the links below. Select the appropriate store based on your device. All iOS devices will use Apple Store and Android devices will you use Google Play. Once you install the new app. It will be located on one of your home screens. Look for the app with a PlayerLync icon and launch. You w
Auto Device Creation (ADC)
Published October 13th, 2020 by Russell Fick
AUTOMATIC DEVICE CREATION (ADC) ADC affords the ability for your organization to automate the device addition and registration process. With typical device addition/registration you would create a deviceID or Serial Number for each device. Once you launch the app on a device, you are prompted for that ID before you can continue to login and use the
Move to the Public Apple App Store?
Published October 9th, 2020 by Russell Fick
WHY DO I NEED TO MOVE TO THE PUBLIC APPLE APP STORE? Apple has deprecated the AEP (Apple Enterprise Program). Your company’s app currently uses this program to build your app. Good news, you will no longer need to use that program. There are several benefits for switching. First, you do not have to pay the $300 yearly subscription. You will no longe
Admin Portal - Publishing - By Organization
Published August 22nd, 2020 by Russell Fick
CONTENT PUBLISHING - BY ORGANIZATION There are three methods for publishing content using the Publishing screen of the Admin Portal, By Member, By Group and By Organization. Note: Click here to learn more about Organizations and how to create/manage them . Publishing Method Description By Member This is a specific person selected from the content st
ABM with MDM Setup Items
Published May 16th, 2022 by Russell Fick
Before you start setting up your MDM for using the PlayerLync ABM App, you'll need to give PlayerLync your ABM account details (here). This is critical for us to be able to push/allow you access to our ABM Apps. Jamf - Helpful Setup Items If you are looking to setup Jamf to grab Apps from ABM (Apple Business Manager), the following are some importa
Apple Business Manager
Published October 7th, 2020 by Russell Fick
APPLE BUSINESS MANAGER (ABM) APP DEPLOYMENT For specific customers, PlayerLync may be able to provide your application by way of the Apple Business Manager [ABM] program. This program is limited and subject to additional annual charges. Please speak with your Sales Rep should you require an ABM deployment solution. For details on the Apple Busines
Admin Portal - Publishing - By Group
Published August 22nd, 2020 by Russell Fick
CONTENT PUBLISHING - BY GROUP There are three methods for publishing content using the Publishing screen of the Admin Portal, By Member, By Group and By Organization. Note: Click here to learn more about Groups and how to create/manage them . Publishing Method Description By Member This is a specific person selected from the content structure under
Admin Portal - Publishing - By Member
Published August 22nd, 2020 by Russell Fick
CONTENT PUBLISHING - BY MEMBER There are three methods for publishing content using the Publishing screen of the Admin Portal, By Member, By Group and By Organization. Note: Click here to learn more about Members and how to create/manage them . Publishing Method Description By Member This is a specific person selected from the content structure unde
MyVideo Best Practices
Published August 25th, 2020 by Russell Fick
The MyVideo feature within PlayerLync allows the user to record audio and video with their device. This is a powerful solution for capturing and sharing best practices, corporate communications, or troubleshooting from the field. MyVideo utilizes the camera on the device with the PlayerLync software to capture, compress, and send a copy of the video
Admin Portal - Publishing - Web Links
Published August 22nd, 2020 by Russell Fick
PUBLISHING WEB LINKS There are 3 unique ways to give users the ability to access a specific website through the PlayerLync app. Intranet Links The Intranet module delivers a location inside the PlayerLync app where website links are presented to members in a graphical layout. These links are configured by an administrator and can be presented to mem
Admin Portal - Groups - Creating & Managing
Published August 22nd, 2020 by Russell Fick
GROUPS Groups are a collection of members you set up for the purposes of giving them access to certain content in the PlayerLync app. Groups are universal to the primary organization, and not tied to any specific sub-organization. Members can belong to as many groups as you like, or to none. CREATING A GROUP While on any Org level in your tree, clic
Admin Portal - Publishing - File Types & Special Characters
Published August 25th, 2020 by Russell Fick
NOTE: When naming files, the following special characters are NOT allowed: \ / : * ? " < > | % # (back slash, forward slash, colon, asterisk, question mark, quote, left angle bracket, right angle bracket, pipe, percent, pound (hash) Platform Support File Types Apple iOS App Documents: .pdf .xlsx .docx .pptx .log .xls .csv .txt
Admin Portal - Settings - Blackout Windows
Published August 22nd, 2020 by Russell Fick
PLAYERLYNC BLACKOUT WINDOWS Blackout windows stop the PlayerLync app from downloading new files during a specific period. Whatever time you configure, it will apply to the device locally. In other words, if you set the time from 11am-1pm that will be true to the time zone where the device physically resides. When the app downloads new files, it will
PlayerLync 4014.3.3 for Server (GA)
Published November 2nd, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Enhanced WEB-699 Updated the Content Linking description in File Properties. Enhanced TEAM-289 Added functionality to the Team Manager Tracking Compliance section to show not only assigned Course completions and incompletions, but also Courses completed by Members that were not specifically assigned to them. Enhanced BAK-
Encryption & Data Protection
Published October 8th, 2020 by Russell Fick
PlayerLync has enabled world class security features to effectively protect and manage the content and data stored locally on deployed mobile devices. The following information is provided by PlayerLync to assist your company with common questions associated with PlayerLync’s security and identification standards. SOFTWARE SECURITY FEATURES All da
IT - Security Policy
Published October 15th, 2020 by Russell Fick
PURPOSE, SCOPE AND USERS The purpose of this document is to define clear rules for the use of the information system and other information assets in PlayerLync (hereinafter referred to as PlayerLync or “The Company”). Users of this document are all employees of PlayerLync. REFERENCE DOCUMENTS ISO/IEC 27001 standard [Information Classification Polic
PlayerLync 4014.3.4 for Server (GA)
Published November 3rd, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed BAK-1149 Resolved an issue where uploading content to multi-org's at the same time throws and error. Fixed BAK-1151 Resolved issue where copy/paste of content was creating duplicate content-links, resulting in 403/404 errors for users. Last updated: 11/8/21 by DHOLLIDAY
PlayerLync 4014.3.2 for iOS (GA)
Published November 2nd, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed IOS-770 Improved the file system clean up process to remove orphaned files that no longer exist on the PlayerLync server. Last updated: 11/8/21 by DHOLLIDAY
Data Breach Response and Notification Procedure
Published October 15th, 2020 by Russell Fick
DATA BREACH RESPONSE AND NOTIFICATION PROCEDURE - TABLE OF CONTENTS 1. SCOPE, PURPOSE AND USERS 2. REFERENCE DOCUMENTS 3. DEFINITIONS 4. DATA BREACH RESPONSE TEAM 5. DATA BREACH RESPONSE TEAM DUTIES 6. DATA BREACH RESPONSE PROCESS 7. PERSONAL DATA BREACH NOTIFICATION: DATA PROCESSOR TO DATA CONTROLLER 8. PERSONAL DATA BREACH NOTIFICATION: DATA CONTR
PlayerLync 4014.2.8 for Server (GA)
Published August 31st, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed WEB-666 Resolved an issue preventing Web Links from being clickable in the web content viewer when the Web Links are in Featured Content, New, Recent, or Favorites carousels. Fixed WEB-577 Resolved an issue preventing a Member from submitting an Offline Form if the form contained hidden fields with invalid or incomp
PlayerLync 4014.3.5 for Server (GA)
Published November 8th, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Enhanced TEAM-294 Updated Legacy Forms to use latest PlayerLync Email account. Fixed BAK-1158 Resolved an issue publishing content to Groups. Fixed BAK-1157 Resolved an issue publishing content to Members and inability to attach files to Offline Forms. Fixed PM-1471 Resolved an issue where users were unable to attach file
Virus Policy Description
Published November 24th, 2020 by Russell Fick
VIRUS POLICY DESCRIPTION STATEMENT OF POLICY All computers connected to PlayerLync network shall have anti-virus software installed and regular operating system updates performed. Further, all client servers shall have antivirus software and monitoring. PURPOSE This rule is designed to help prevent infection of PlayerLync computers, networks, and te
California Consumer Privacy Act (CCPA)
Published October 8th, 2020 by Russell Fick
OUR CONTINUED COMMITMENT TO PRIVACY We’re committed to helping Playerlync customers and users understand and exercise their rights under the California Consumer Privacy Act (CCPA). On this page, we clarify Playerlync’s role and obligations under the CCPA and provide additional information to help our customers meet their compliance needs. HOW PLAYER
PlayerLync 54 for SaaS Services (GA)
Published November 2nd, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed SR-186 Resolved an issue causing report exports to CSV to fail. Fixed SR-184 Resolved an issue where saving new report layouts was not working as expected. Last updated: 11/8/21 by DHOLLIDAY
Hosted Environment
Published October 8th, 2020 by Russell Fick
AMAZON WEBSERVICES Native Support for AWS S3 Cloud Storage, CloudFront CDN. PlayerLync makes extensive use of Amazon Web Services to deliver best-in class reliability and scalability for the cloud SaaS infrastructure that enables our native mobile applications. We have full support for Amazon S3 cloud storage, and the CloudFront CDN platform. These
PlayerLync 4014.3.3 for iOS (GA)
Published November 4th, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed IOS-775 Resolved an issue causing hyperlinks within a PDF a to show a 404 error when linking to some web-based content. Last updated: 11/8/21 by DHOLLIDAY
PlayerLync 4014.2.3 for iOS (GA)
Published July 22nd, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed IOS-680 Toggling between the Account Settings and Synchronization screens is much faster and smoother. Fixed IOS-674 Resolved an issue that could lead to Offline Form attachments getting “stuck” in the synchronization queue. Last updated: 07/22/21 by RFICK
Server Maintenance
Published October 8th, 2020 by Russell Fick
SERVER MAINTENANCE MAINTENANCE OF YOUR SERVER MAY INCLUDE ANY OF THE FOLLOWING Check server physical state Apply server patch es Review Data backups Verify hard disk integrity Instance re-sizing, memory, CPU IMPACT OR EXPECTATION OF CUSTOMER Brief outage of Hosted server Enjoy improvements post release SERVER MAINTENANCE FAQ ARE SERVER
GDPR Compliance Statement
Published October 8th, 2020 by Russell Fick
INTRODUCTION The EU General Data Protection Regulation (“GDPR”) comes into force across the European Union on 25th May 2018 and brings with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age. The
How to Add a Picture to a Form (Classic)
Published August 25th, 2020 by Russell Fick
(Before you get started, please note that images, regardless of their format, must he hosted on the internet or a cloud storage container such as GoogleDrive or Box. Images stored locally or in the PlayerLync platform cannot currently be leveraged by Form Manager.) Once you’ve created a form (or are in the process of creating a form) in Form Manager
PlayerLync 4014.2.3 for Server (GA)
Published July 22nd, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed WEB-627 Resolved an issue preventing the user to preview videos uploaded to an Offline Form from within the form. Fixed WEB-611 Resolved an issue causing the web app to crash with organization hierarchies greater than 8 levels deep Fixed WEB-103 Fixed a typo in a message shown when associating an image to a content
PlayerLync Troubleshooting Guide
Published August 25th, 2020 by Russell Fick
PlayerLync Customer Troubleshooting Guide The Admin Portal Page Will Not Load Symptom: An error message appears when visiting the Admin Portal or the page continually shows the loading logo Possible Cause: Incompatible web browser Resolution: Use Google Chrome to access the Admin Portal Possible Cause: Cached content is causing a conflict Resolution
Android Device Requirements
Published October 8th, 2020 by Russell Fick
PLAYERLYNC FOR ANDROID PlayerLync for Android offers a strong solution for Google Android devices, but a few points are important to remember when considering an Android implementation: Android encompasses literally thousands of different devices with varying capabilities. Some low-cost Android devices may not offer an optimal experience with Player
PlayerLync Onboarding Process
Published November 10th, 2020 by Russell Fick
PlayerLync Onboarding Steps This article outlines a typical PlayerLync new customer onboarding. Kickoff Your PlayerLync Account Executive (AE) will send an email welcoming you to the PlayerLync customer family. In that email, your AE will ask for times to get you scheduled for a Kickoff call to introduce your team to the PlayerLync Customer Succes
Risk Management Procedure
Published November 25th, 2020 by Russell Fick
RISK MANAGEMENT PROCEDURE SCOPE This procedure provides information for all personnel who are responsible for risk management. PURPOSE The objectives of this risk-based system of internal control are to assist PlayerLync in achieving its strategic objectives for the benefit of the community by: Protecting our people, the community, and commonwealt
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