Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Russell Fick
russell.fick@playerlync.com
0
Article
Last Month
iOS App - Using the Video Player
Published August 25th, 2020 by Russell Fick
The PlayerLync video player allows you to play videos directly from your device without the need for streaming (which can result in buffering challenges). Video Playback Functions The PlayerLync video player has a number of options. Before we get into them all, the following video player controls are available by just touching the screen: Tap in the
iOS App - Content Updates - Syncing - Styled
Published August 25th, 2020 by Russell Fick
ServerLync vs. LocalLync When you’re connected to Wi-Fi and ServerLync, your device downloads new and updated files. When you see LocalLync in place of ServerLync, this means you can view local files currently on your device but will not receive updated or new files. Whether you are connected to ServerLync or LocalLync can be found by accessing the
iOS App - Using CoachLync - Styled
Published August 25th, 2020 by Russell Fick
CoachLync allows you to take an existing video from your iPad® - one you’ve created in PlayerLync, imported from the Photos app, or that has been loaded by your administrator - and add verbal commentary and telestrations (a.k.a. video annotations). Allowing Microphone Access in IOS® PlayerLync must be allowed to access the microphone in order to re
iOS App - Using MyVideo - Styled
Published August 25th, 2020 by Russell Fick
MyVideo is a way for you to use or shoot your own videos and photos, save them to PlayerLync, and share them with others through the PlayerLync Messaging module. Allowing Camera/Microphone Access in IOS® PlayerLync must be allowed to access the camera and microphone in order to take photos and record video. If needed to allow permission, tap allow
Auto Device Registration (ADR) with AppConfig
Published October 13th, 2020 by Russell Fick
Automatic Device Registration (ADR) PlayerLync Auto Device Registration (ADR) can automatically register your organization’s devices if you currently use a Mobile Device Manager (MDM). PlayerLync works with an MDM standard called AppConfig that is compatible with most major MDMs. For additional information on AppConfig and which MDM vendors particip
Android Device Requirements
Published October 8th, 2020 by Russell Fick
PLAYERLYNC FOR ANDROID PlayerLync for Android offers a strong solution for Google Android devices, but a few points are important to remember when considering an Android implementation: Android encompasses literally thousands of different devices with varying capabilities. Some low-cost Android devices may not offer an optimal experience with Player
IT - Security Policy
Published October 15th, 2020 by Russell Fick
PURPOSE, SCOPE AND USERS The purpose of this document is to define clear rules for the use of the information system and other information assets in PlayerLync (hereinafter referred to as PlayerLync or “The Company”). Users of this document are all employees of PlayerLync. REFERENCE DOCUMENTS ISO/IEC 27001 standard [Information Classification Polic
On-Premises PlayerLync Server Requirements
Published August 25th, 2020 by Russell Fick
ON-PREMISES SERVER REQUIREMENTS In order to install PlayerLync on an on-premises server, the following hardware and software requirements must be met. Please contact PlayerLync Support with questions. HARDWARE Server Physical or Virtual: Must be Microsoft Windows compatible Processors Minimum: Dual-Core Intel Xeon 1.8GHz or better Memory Minimum: 8G
iOS App - Document Viewing and Annotations
Published August 25th, 2020 by Russell Fick
Let’s review the options for viewing and annotating (adding comments and more) documents in PlayerLync. Basic Document Viewing Tap on any document name from the Content screen to open it. Document Viewer The document reader allows for you to scroll through the document, as well as zoom in or out by pinching the screen. But there are many other optio
iOS App - Using MyVideo - Classic
Published August 25th, 2020 by Russell Fick
MyVideo is a way for you to use or shoot your own videos and photos, save them to PlayerLync, and share them with others through the PlayerLync Messaging module. Allowing Camera/Microphone Access in IOS® PlayerLync must be allowed to access the camera and microphone in order to take photos and record video. If needed to allow permission, tap allow
PlayerLync Apps - Language Localization Demo
Published August 22nd, 2020 by Russell Fick
PLAYERLYNC LANGUAGE LOCALIZATION We provide the ability to display functions in the PlayerLync application in non-English formats for your members outside of English speaking locales. This demo will display the experience available once localization is setup. LANGUAGE LOCALIZATION DEMO Your browser does not support HTML5 video.
iOS Device Requirements
Published October 8th, 2020 by Russell Fick
OPERATING SYSTEM Apple typically releases new versions of the iOS operating system on an annual basis. PlayerLync supports the current iOS and 2 full versions back. STORAGE Apple iPad comes in a variety of storage sizes. PlayerLync recommends selecting iPad models that will provide enough storage for users to receive all content you plan to publish.
Apple Business Manager
Published October 7th, 2020 by Russell Fick
APPLE BUSINESS MANAGER (ABM) APP DEPLOYMENT For specific customers, PlayerLync may be able to provide your application by way of the Apple Business Manager [ABM] program. This program is limited and subject to additional annual charges. Please speak with your Sales Rep should you require an ABM deployment solution. For details on the Apple Busines
PlayerLync 4014.2.3 for Server (GA)
Published July 22nd, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed WEB-627 Resolved an issue preventing the user to preview videos uploaded to an Offline Form from within the form. Fixed WEB-611 Resolved an issue causing the web app to crash with organization hierarchies greater than 8 levels deep Fixed WEB-103 Fixed a typo in a message shown when associating an image to a content
PlayerLync 4014.3.3 for Server (GA)
Published November 2nd, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Enhanced WEB-699 Updated the Content Linking description in File Properties. Enhanced TEAM-289 Added functionality to the Team Manager Tracking Compliance section to show not only assigned Course completions and incompletions, but also Courses completed by Members that were not specifically assigned to them. Enhanced BAK-
PlayerLync 4014.3.4 for Server (GA)
Published November 3rd, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed BAK-1149 Resolved an issue where uploading content to multi-org's at the same time throws and error. Fixed BAK-1151 Resolved issue where copy/paste of content was creating duplicate content-links, resulting in 403/404 errors for users. Last updated: 11/8/21 by DHOLLIDAY
Encryption & Data Protection
Published October 8th, 2020 by Russell Fick
PlayerLync has enabled world class security features to effectively protect and manage the content and data stored locally on deployed mobile devices. The following information is provided by PlayerLync to assist your company with common questions associated with PlayerLync’s security and identification standards. SOFTWARE SECURITY FEATURES All da
PlayerLync 54 for SaaS Services (GA)
Published November 2nd, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed SR-186 Resolved an issue causing report exports to CSV to fail. Fixed SR-184 Resolved an issue where saving new report layouts was not working as expected. Last updated: 11/8/21 by DHOLLIDAY
Data Breach Response and Notification Procedure
Published October 15th, 2020 by Russell Fick
DATA BREACH RESPONSE AND NOTIFICATION PROCEDURE - TABLE OF CONTENTS 1. SCOPE, PURPOSE AND USERS 2. REFERENCE DOCUMENTS 3. DEFINITIONS 4. DATA BREACH RESPONSE TEAM 5. DATA BREACH RESPONSE TEAM DUTIES 6. DATA BREACH RESPONSE PROCESS 7. PERSONAL DATA BREACH NOTIFICATION: DATA PROCESSOR TO DATA CONTROLLER 8. PERSONAL DATA BREACH NOTIFICATION: DATA CONTR
iOS App - First Time Login with Device ID - Classic
Published August 25th, 2020 by Russell Fick
When first logging in, you may be asked if you want to receive notifications. By allowing, you’ll get notifications when new files are downloaded to your PlayerLync app. Tap Let’s Get Started to begin set up. Enter the Device Identifier that has been provided by your PlayerLync administrator. This is a unique ID for your device that recognizes it as
iOS App - First Time Login with Device ID - Styled
Published August 25th, 2020 by Russell Fick
When first logging in, you may be asked if you want to receive notifications. By allowing, you’ll get notifications when new files are downloaded to your PlayerLync app. You’ll be brought to the Welcome screen. Tap Let’s Get Started to begin set up. Enter the Device Identifier that has been provided by your PlayerLync administrator. This is a unique
iOS App - Navigating Content - Classic
Published August 25th, 2020 by Russell Fick
Finding Content The PlayerLync app is all about getting the information you need quickly – everything is accessible within two taps. All the content you see in your app is downloaded locally to your device, so you don’t need to have internet access to view it. You do need internet access, however, for your app to sync and receive new and updated fil
Admin - Publishing - Web Links
Published August 22nd, 2020 by Russell Fick
PUBLISHING WEB LINKS There are 3 unique ways to give users the ability to access a specific website through the PlayerLync app. Intranet Links The Intranet module delivers a location inside the PlayerLync app where website links are presented to members in a graphical layout. These links are configured by an administrator and can be presented to mem
How to Add a Picture to a Form (Classic)
Published August 25th, 2020 by Russell Fick
(Before you get started, please note that images, regardless of their format, must he hosted on the internet or a cloud storage container such as GoogleDrive or Box. Images stored locally or in the PlayerLync platform cannot currently be leveraged by Form Manager.) Once you’ve created a form (or are in the process of creating a form) in Form Manager
GDPR Compliance Statement
Published October 8th, 2020 by Russell Fick
INTRODUCTION The EU General Data Protection Regulation (“GDPR”) comes into force across the European Union on 25th May 2018 and brings with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age. The
Virus Policy Description
Published November 24th, 2020 by Russell Fick
VIRUS POLICY DESCRIPTION STATEMENT OF POLICY All computers connected to PlayerLync network shall have anti-virus software installed and regular operating system updates performed. Further, all client servers shall have antivirus software and monitoring. PURPOSE This rule is designed to help prevent infection of PlayerLync computers, networks, and te
iOS App - Content Updates - Syncing - Classic
Published August 25th, 2020 by Russell Fick
ServerLync vs. LocalLync When you’re connected to Wi-Fi and ServerLync, your device downloads new and updated files. When you see LocalLync in place of ServerLync, this means you can view local files currently on your device but will not receive updated or new files. Whether you are connected to ServerLync or LocalLync is also noted on the log in sc
PlayerLync 4014.2.3 for iOS (GA)
Published July 22nd, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed IOS-680 Toggling between the Account Settings and Synchronization screens is much faster and smoother. Fixed IOS-674 Resolved an issue that could lead to Offline Form attachments getting “stuck” in the synchronization queue. Last updated: 07/22/21 by RFICK
PlayerLync 4014.3.2 for iOS (GA)
Published November 2nd, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed IOS-770 Improved the file system clean up process to remove orphaned files that no longer exist on the PlayerLync server. Last updated: 11/8/21 by DHOLLIDAY
PlayerLync 4014.3.3 for iOS (GA)
Published November 4th, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed IOS-775 Resolved an issue causing hyperlinks within a PDF a to show a 404 error when linking to some web-based content. Last updated: 11/8/21 by DHOLLIDAY
iOS App - Sharing Annotations
Published August 25th, 2020 by Russell Fick
If enabled by your PlayerLync administrator, you can share document annotations to other members or groups. When you do this, they will see your annotations when they open the document. Note that you are not sharing the entire document with the other members. They will need to have that document already on their device to see your shared annotations
Server Releases
Published October 15th, 2020 by Russell Fick
SERVER RELEASES Regular Server Maintenance occurs Tuesday nights between 7:30pm and 10pm MT. Note that this window represents a range when maintenance may occur and does not represent the duration of the maintenance or outage. PlayerLync staff is responsible for performing maintenance and will notify you should you be required. Generally speakin
PlayerLync 4014.7.11 for iOS (GA)
Published December 7th, 2022 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed IOS-1058 Resolved an issue specific to some customers when using Storyline for Course creation, and CourseExit() was not honored, and users still needed to hit back button to exit course. Last updated: 12/07/22 by RFICK
PlayerLync 4014.3.5 for Server (GA)
Published November 8th, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Enhanced TEAM-294 Updated Legacy Forms to use latest PlayerLync Email account. Fixed BAK-1158 Resolved an issue publishing content to Groups. Fixed BAK-1157 Resolved an issue publishing content to Members and inability to attach files to Offline Forms. Fixed PM-1471 Resolved an issue where users were unable to attach file
iOS App - Navigating Content - Styled
Published August 25th, 2020 by Russell Fick
Finding Content After logging in with the username and password provided by your PlayerLync administrator, you’ll see the Content screen. Tap Content on the bottom navigation to return to this screen from other areas of the app. (Note that the other items visible to you in both the top and bottom navigation may vary based on your organization’s Play
iOS App - Using CoachLync - Classic
Published August 25th, 2020 by Russell Fick
CoachLync allows you to take an existing video from your iPad® - one you’ve created in PlayerLync, imported from the Photos app, or that has been loaded by your administrator - and add verbal commentary and telestrations (a.k.a. video annotations). Allowing Microphone Access in IOS® PlayerLync must be allowed to access the microphone in order to re
Sample App Store Deployment (iOS & Android)
Published October 7th, 2020 by Russell Fick
INSTRUCTIONS Scan the QR code or follow the links below. Select the appropriate store based on your device. All iOS devices will use Apple Store and Android devices will you use Google Play. Once you install the new app. It will be located on one of your home screens. Look for the app with a PlayerLync icon and launch. You w
Auto Device Creation (ADC)
Published October 13th, 2020 by Russell Fick
AUTOMATIC DEVICE CREATION (ADC) ADC affords the ability for your organization to automate the device addition and registration process. With typical device addition/registration you would create a deviceID or Serial Number for each device. Once you launch the app on a device, you are prompted for that ID before you can continue to login and use the
Move to the Public Apple App Store?
Published October 9th, 2020 by Russell Fick
WHY DO I NEED TO MOVE TO THE PUBLIC APPLE APP STORE? Apple has deprecated the AEP (Apple Enterprise Program). Your company’s app currently uses this program to build your app. Good news, you will no longer need to use that program. There are several benefits for switching. First, you do not have to pay the $300 yearly subscription. You will no longe
MyVideo Best Practices
Published August 25th, 2020 by Russell Fick
The MyVideo feature within PlayerLync allows the user to record audio and video with their device. This is a powerful solution for capturing and sharing best practices, corporate communications, or troubleshooting from the field. MyVideo utilizes the camera on the device with the PlayerLync software to capture, compress, and send a copy of the video
Admin - Publishing - File Types & Special Characters
Published August 25th, 2020 by Russell Fick
NOTE: When naming files, the following special characters are NOT allowed: \ / : * ? " < > | % # (back slash, forward slash, colon, asterisk, question mark, quote, left angle bracket, right angle bracket, pipe, percent, pound (hash) Platform Support File Types Apple iOS App Documents: .pdf .xlsx .docx .pptx .log .xls .csv .txt
Required URLs and Ports
Published October 9th, 2020 by Russell Fick
REQUIRED OUTBOUND COMMUNICATION Please allow the following URLs to ensure the PlayerLync platform functions correctly... FOR PLAYERLYNC ADMIN PORTAL AND APPS PlayerLync Servers <companyname> .playerlync.net<companyname> -services.playerlync.netservices.playerlync.netdiag.playerlync.net Error-Reporting / Error-Logging / Use-Case Logging a
PlayerLync 4014.2.8 for Server (GA)
Published August 31st, 2021 by Russell Fick
CATEGORY ITEM # DESCRIPTION Fixed WEB-666 Resolved an issue preventing Web Links from being clickable in the web content viewer when the Web Links are in Featured Content, New, Recent, or Favorites carousels. Fixed WEB-577 Resolved an issue preventing a Member from submitting an Offline Form if the form contained hidden fields with invalid or incomp
California Consumer Privacy Act (CCPA)
Published October 8th, 2020 by Russell Fick
OUR CONTINUED COMMITMENT TO PRIVACY We’re committed to helping Playerlync customers and users understand and exercise their rights under the California Consumer Privacy Act (CCPA). On this page, we clarify Playerlync’s role and obligations under the CCPA and provide additional information to help our customers meet their compliance needs. HOW PLAYER
Server Maintenance
Published October 8th, 2020 by Russell Fick
SERVER MAINTENANCE MAINTENANCE OF YOUR SERVER MAY INCLUDE ANY OF THE FOLLOWING Check server physical state Apply server patch es Review Data backups Verify hard disk integrity Instance re-sizing, memory, CPU IMPACT OR EXPECTATION OF CUSTOMER Brief outage of Hosted server Enjoy improvements post release SERVER MAINTENANCE FAQ ARE SERVER
iOS App - Using Messaging
Published August 25th, 2020 by Russell Fick
PlayerLync Messaging gives you a secure communication platform. Messages cannot be sent to email addresses, and other than the option to send a copy of the message to text (if a cell phone number has been input for the member by your PlayerLync administrator), no information can be sent outside of your PlayerLync environment. Tap the Messaging icon
ABM with MDM Setup Items
Published May 16th, 2022 by Russell Fick
Before you start setting up your MDM for using the PlayerLync ABM App, you'll need to give PlayerLync your ABM account details (here). This is critical for us to be able to push/allow you access to our ABM Apps. Jamf - Helpful Setup Items If you are looking to setup Jamf to grab Apps from ABM (Apple Business Manager), the following are some importa
Guide to Installing PlayerLync App on iOS Devices
Published August 25th, 2020 by Russell Fick
INSTALL OPTION 1: PUBLIC APPLE APP STORE Note: In order to use the public App Store app, your organization must have this enabled by PlayerLync Support Once the public app has been enabled for your organization, follow these steps to install the app: Navigate to the App Store on your iOS device Search for "PlayerLync" Install the app on to your devi
PlayerLync Onboarding Process
Published November 10th, 2020 by Russell Fick
PlayerLync Onboarding Steps This article outlines a typical PlayerLync new customer onboarding. Kickoff Your PlayerLync Account Executive (AE) will send an email welcoming you to the PlayerLync customer family. In that email, your AE will ask for times to get you scheduled for a Kickoff call to introduce your team to the PlayerLync Customer Succes
Risk Management Procedure
Published November 25th, 2020 by Russell Fick
RISK MANAGEMENT PROCEDURE SCOPE This procedure provides information for all personnel who are responsible for risk management. PURPOSE The objectives of this risk-based system of internal control are to assist PlayerLync in achieving its strategic objectives for the benefit of the community by: Protecting our people, the community, and commonwealt
Hosted Environment
Published October 8th, 2020 by Russell Fick
AMAZON WEBSERVICES Native Support for AWS S3 Cloud Storage, CloudFront CDN. PlayerLync makes extensive use of Amazon Web Services to deliver best-in class reliability and scalability for the cloud SaaS infrastructure that enables our native mobile applications. We have full support for Amazon S3 cloud storage, and the CloudFront CDN platform. These
iOS App - Using the Intranet
Published August 25th, 2020 by Russell Fick
The Intranet module provides a way for your organization to present commonly visited internet websites or internal web-based tools without having to leave the PlayerLync app. Note that Flash-based websites or internal tools will not work on an iOS device. This is an Apple iOS® restriction. Your browser does not support HTML5 video.
PlayerLync Support Response
Published January 29th, 2021 by Russell Fick
AVERAGE SUPPORT RESPONSE TIMES / DEFINITION Type Description Business Hours After Hours New Ticket Initial Response Time Tickets emailed to support will receive an instant reply from our support system. All support engineers and managers receive a text message and email that a new ticket has been submitted. 22 minutes (Avg)(Mon-Fri 7am-6pm MST) 41 m
PlayerLync Troubleshooting Guide
Published August 25th, 2020 by Russell Fick
PlayerLync Customer Troubleshooting Guide The Admin Portal Page Will Not Load Symptom: An error message appears when visiting the Admin Portal or the page continually shows the loading logo Possible Cause: Incompatible web browser Resolution: Use Google Chrome to access the Admin Portal Possible Cause: Cached content is causing a conflict Resolution
Load More