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Russell

Russell Fick

russell.fick@playerlync.com

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Server Releases

Published October 15th, 2020 by Russell Fick

SERVER RELEASES Regular Server Maintenance occurs Tuesday nights between 7:30pm and 10pm MT.  Note that this window represents a range when maintenance may occur and does not represent the duration of the maintenance or outage.  PlayerLync staff is responsible for performing maintenance and will notify you should you be required.   Generally speakin

705 Views 1 min

Required URLs and Ports

Published October 9th, 2020 by Russell Fick

REQUIRED OUTBOUND COMMUNICATION Please allow the following URLs to ensure the PlayerLync platform functions correctly... FOR PLAYERLYNC ADMIN PORTAL AND APPS PlayerLync Servers <companyname> .playerlync.net<companyname> -services.playerlync.netservices.playerlync.netdiag.playerlync.net Error-Reporting / Error-Logging / Use-Case Logging a

927 Views 1 min

Admin Portal - Logging In

Published August 26th, 2020 by Russell Fick

LOGGING IN Platform access is available for each PlayerLync customer through a unique address. Admins - Please reach out to your PlayerLync Customer Success Manager to about how to access the platform specific to your organization End-Users - Please reach out to your organization's PlayerLync Admin to learn what access methods are available to you Y

9829 Views 15 Likes 1 min

Auto Device Registration (ADR) with AppConfig

Published October 13th, 2020 by Russell Fick

Automatic Device Registration (ADR) PlayerLync Auto Device Registration (ADR) can automatically register your organization’s devices if you currently use a Mobile Device Manager (MDM). PlayerLync works with an MDM standard called AppConfig that is compatible with most major MDMs. For additional information on AppConfig and which MDM vendors particip

1877 Views 1 min

PlayerLync 4014.7.11 for iOS (GA)

Published December 7th, 2022 by Russell Fick

CATEGORY ITEM # DESCRIPTION Fixed IOS-1058 Resolved an issue specific to some customers when using Storyline for Course creation, and CourseExit() was not honored, and users still needed to hit back button to exit course. Last updated: 12/07/22 by RFICK

110 Views 1 min

PlayerLync Support Response

Published January 29th, 2021 by Russell Fick

AVERAGE SUPPORT RESPONSE TIMES / DEFINITION Type Description Business Hours After Hours New Ticket Initial Response Time Tickets emailed to support will receive an instant reply from our support system. All support engineers and managers receive a text message and email that a new ticket has been submitted. 22 minutes (Avg)(Mon-Fri 7am-6pm MST) 41 m

320 Views 1 min

iOS Device Requirements

Published October 8th, 2020 by Russell Fick

OPERATING SYSTEM Apple typically releases new versions of the iOS operating system on an annual basis. PlayerLync supports the current iOS and 2 full versions back. STORAGE Apple iPad comes in a variety of storage sizes. PlayerLync recommends selecting iPad models that will provide enough storage for users to receive all content you plan to publish.

970 Views 1 min

Admin Portal - Publishing - File & Folder Properties

Published August 22nd, 2020 by Russell Fick

FILE & FOLDER PROPERTIES Every file and folder in the Publishing area have properties that can be adjusted. These properties help with things like tagging or publish and delete scheduling.  ACCESSING PROPERTIES From the publishing area, right-click on any file or folder to launch the properties pop-out window. If your organization uses the style

1149 Views 2 min

Guide to Installing PlayerLync App on iOS Devices

Published August 25th, 2020 by Russell Fick

INSTALL OPTION 1: PUBLIC APPLE APP STORE Note: In order to use the public App Store app, your organization must have this enabled by PlayerLync Support Once the public app has been enabled for your organization, follow these steps to install the app: Navigate to the App Store on your iOS device Search for "PlayerLync" Install the app on to your devi

1939 Views 1 min

Admin Portal - Publishing - Managing Content

Published August 22nd, 2020 by Russell Fick

MANAGING AND PRESENTING CONTENT The content you will publish in your PlayerLync environment will be sorted by you into 3 categories or columns/rows (depending on which visual app experience you are using). These primary 3 locations provide a root destination with the ability to add folders (section headers) to sort your content even further. IMPORTA

904 Views 2 min

PlayerLync Apps - Language Localization Demo

Published August 22nd, 2020 by Russell Fick

PLAYERLYNC LANGUAGE LOCALIZATION We provide the ability to display functions in the PlayerLync application in non-English formats for your members outside of English speaking locales. This demo will display the experience available once localization is setup. LANGUAGE LOCALIZATION DEMO Your browser does not support HTML5 video.

851 Views 1 min

On-Premises PlayerLync Server Requirements

Published August 25th, 2020 by Russell Fick

ON-PREMISES SERVER REQUIREMENTS In order to install PlayerLync on an on-premises server, the following hardware and software requirements must be met. Please contact PlayerLync Support with questions. HARDWARE Server Physical or Virtual: Must be Microsoft Windows compatible Processors Minimum: Dual-Core Intel Xeon 1.8GHz or better Memory Minimum: 8G

782 Views 1 min

Sample App Store Deployment (iOS & Android)

Published October 7th, 2020 by Russell Fick

INSTRUCTIONS     Scan the QR code or follow the links below. Select the appropriate store based on your device. All iOS devices will use Apple Store and Android devices will you use Google Play.                      Once you install the new app. It will be located on one of your home screens. Look for the app with a PlayerLync icon and launch. You w

836 Views 1 min

Auto Device Creation (ADC)

Published October 13th, 2020 by Russell Fick

AUTOMATIC DEVICE CREATION (ADC) ADC affords the ability for your organization to automate the device addition and registration process. With typical device addition/registration you would create a deviceID or Serial Number for each device. Once you launch the app on a device, you are prompted for that ID before you can continue to login and use the

822 Views 1 min

Move to the Public Apple App Store?

Published October 9th, 2020 by Russell Fick

WHY DO I NEED TO MOVE TO THE PUBLIC APPLE APP STORE? Apple has deprecated the AEP (Apple Enterprise Program). Your company’s app currently uses this program to build your app. Good news, you will no longer need to use that program. There are several benefits for switching. First, you do not have to pay the $300 yearly subscription. You will no longe

805 Views 1 min

Admin Portal - Publishing - By Organization

Published August 22nd, 2020 by Russell Fick

CONTENT PUBLISHING - BY ORGANIZATION There are three methods for publishing content using the Publishing screen of the Admin Portal, By Member, By Group and By Organization. Note: Click here to learn more about Organizations and how to create/manage them . Publishing Method Description By Member This is a specific person selected from the content st

890 Views 1 min

ABM with MDM Setup Items

Published May 16th, 2022 by Russell Fick

Before you start setting up your MDM for using the PlayerLync ABM App, you'll need to give PlayerLync your ABM account details (here).  This is critical for us to be able to push/allow you access to our ABM Apps. Jamf - Helpful Setup Items If you are looking to setup Jamf to grab Apps from ABM (Apple Business Manager), the following are some importa

522 Views 5 min

Apple Business Manager

Published October 7th, 2020 by Russell Fick

APPLE BUSINESS MANAGER (ABM) APP DEPLOYMENT For specific customers, PlayerLync may be able to provide your application by way of the Apple Business Manager [ABM] program. This program is limited and subject to additional annual charges. Please speak with your Sales Rep should  you require an ABM deployment solution.  For details on the Apple Busines

1027 Views 1 min

Admin Portal - Publishing - By Group

Published August 22nd, 2020 by Russell Fick

CONTENT PUBLISHING - BY GROUP There are three methods for publishing content using the Publishing screen of the Admin Portal, By Member, By Group and By Organization. Note: Click here to learn more about Groups and how to create/manage them . Publishing Method Description By Member This is a specific person selected from the content structure under

754 Views 1 min

Admin Portal - Publishing - By Member

Published August 22nd, 2020 by Russell Fick

CONTENT PUBLISHING - BY MEMBER There are three methods for publishing content using the Publishing screen of the Admin Portal, By Member, By Group and By Organization. Note: Click here to learn more about Members and how to create/manage them . Publishing Method Description By Member This is a specific person selected from the content structure unde

804 Views 1 min

MyVideo Best Practices

Published August 25th, 2020 by Russell Fick

The MyVideo feature within PlayerLync allows the user to record audio and video with their device. This is a powerful solution for capturing and sharing best practices, corporate communications, or troubleshooting from the field. MyVideo utilizes the camera on the device with the PlayerLync software to capture, compress, and send a copy of the video

791 Views 1 min

Admin Portal - Publishing - Web Links

Published August 22nd, 2020 by Russell Fick

PUBLISHING WEB LINKS There are 3 unique ways to give users the ability to access a specific website through the PlayerLync app. Intranet Links The Intranet module delivers a location inside the PlayerLync app where website links are presented to members in a graphical layout. These links are configured by an administrator and can be presented to mem

860 Views 1 min

Admin Portal - Groups - Creating & Managing

Published August 22nd, 2020 by Russell Fick

GROUPS Groups are a collection of members you set up for the purposes of giving them access to certain content in the PlayerLync app. Groups are universal to the primary organization, and not tied to any specific sub-organization. Members can belong to as many groups as you like, or to none. CREATING A GROUP While on any Org level in your tree, clic

906 Views 1 min

Admin Portal - Publishing - File Types & Special Characters

Published August 25th, 2020 by Russell Fick

NOTE: When naming files, the following special characters are NOT allowed: \  /  :  *  ?  "  <  >  |  %  #        (back slash, forward slash, colon, asterisk, question mark, quote, left angle bracket, right angle bracket, pipe, percent, pound (hash) Platform Support File Types Apple iOS App Documents: .pdf .xlsx .docx .pptx .log .xls .csv .txt

700 Views 1 min

Admin Portal - Settings - Blackout Windows

Published August 22nd, 2020 by Russell Fick

PLAYERLYNC BLACKOUT WINDOWS Blackout windows stop the PlayerLync app from downloading new files during a specific period. Whatever time you configure, it will apply to the device locally. In other words, if you set the time from 11am-1pm that will be true to the time zone where the device physically resides. When the app downloads new files, it will

906 Views 1 min

PlayerLync 4014.3.3 for Server (GA)

Published November 2nd, 2021 by Russell Fick

CATEGORY ITEM # DESCRIPTION Enhanced WEB-699 Updated the Content Linking description in File Properties. Enhanced TEAM-289 Added functionality to the Team Manager Tracking Compliance section to show not only assigned Course completions and incompletions, but also Courses completed by Members that were not specifically assigned to them. Enhanced BAK-

407 Views 1 min

Encryption & Data Protection

Published October 8th, 2020 by Russell Fick

PlayerLync has enabled world class security features to effectively protect and manage the content and data stored locally on deployed mobile devices. The following information is provided by PlayerLync to assist your company with common questions associated with PlayerLync’s security and identification standards.   SOFTWARE SECURITY FEATURES All da

558 Views 1 min

IT - Security Policy

Published October 15th, 2020 by Russell Fick

PURPOSE, SCOPE AND USERS The purpose of this document is to define clear rules for the use of the information system and other information assets in PlayerLync (hereinafter referred to as PlayerLync or “The Company”). Users of this document are all employees of PlayerLync. REFERENCE DOCUMENTS ISO/IEC 27001 standard  [Information Classification Polic

911 Views 11 min

PlayerLync 4014.3.4 for Server (GA)

Published November 3rd, 2021 by Russell Fick

CATEGORY ITEM # DESCRIPTION Fixed BAK-1149 Resolved an issue where uploading content to multi-org's at the same time throws and error. Fixed BAK-1151 Resolved issue where copy/paste of content was creating duplicate content-links, resulting in 403/404 errors for users. Last updated: 11/8/21 by DHOLLIDAY

413 Views 1 min

PlayerLync 4014.3.2 for iOS (GA)

Published November 2nd, 2021 by Russell Fick

CATEGORY ITEM # DESCRIPTION Fixed IOS-770 Improved the file system clean up process to remove orphaned files that no longer exist on the PlayerLync server. Last updated: 11/8/21 by DHOLLIDAY

429 Views 1 min

Data Breach Response and Notification Procedure

Published October 15th, 2020 by Russell Fick

DATA BREACH RESPONSE AND NOTIFICATION PROCEDURE - TABLE OF CONTENTS 1. SCOPE, PURPOSE AND USERS 2. REFERENCE DOCUMENTS 3. DEFINITIONS 4. DATA BREACH RESPONSE TEAM 5. DATA BREACH RESPONSE TEAM DUTIES 6. DATA BREACH RESPONSE PROCESS 7. PERSONAL DATA BREACH NOTIFICATION: DATA PROCESSOR TO DATA CONTROLLER 8. PERSONAL DATA BREACH NOTIFICATION: DATA CONTR

863 Views 6 min

PlayerLync 4014.2.8 for Server (GA)

Published August 31st, 2021 by Russell Fick

CATEGORY ITEM # DESCRIPTION Fixed WEB-666 Resolved an issue preventing Web Links from being clickable in the web content viewer when the Web Links are in Featured Content, New, Recent, or Favorites carousels. Fixed WEB-577 Resolved an issue preventing a Member from submitting an Offline Form if the form contained hidden fields with invalid or incomp

494 Views 1 min

PlayerLync 4014.3.5 for Server (GA)

Published November 8th, 2021 by Russell Fick

CATEGORY ITEM # DESCRIPTION Enhanced TEAM-294 Updated Legacy Forms to use latest PlayerLync Email account. Fixed BAK-1158 Resolved an issue publishing content to Groups. Fixed BAK-1157 Resolved an issue publishing content to Members and inability to attach files to Offline Forms. Fixed PM-1471 Resolved an issue where users were unable to attach file

421 Views 1 min

Virus Policy Description

Published November 24th, 2020 by Russell Fick

VIRUS POLICY DESCRIPTION STATEMENT OF POLICY All computers connected to PlayerLync network shall have anti-virus software installed and regular operating system updates performed. Further, all client servers shall have antivirus software and monitoring. PURPOSE This rule is designed to help prevent infection of PlayerLync computers, networks, and te

682 Views 1 min

California Consumer Privacy Act (CCPA)

Published October 8th, 2020 by Russell Fick

OUR CONTINUED COMMITMENT TO PRIVACY We’re committed to helping Playerlync customers and users understand and exercise their rights under the California Consumer Privacy Act (CCPA). On this page, we clarify Playerlync’s role and obligations under the CCPA and provide additional information to help our customers meet their compliance needs. HOW PLAYER

661 Views 1 min

PlayerLync 54 for SaaS Services (GA)

Published November 2nd, 2021 by Russell Fick

CATEGORY ITEM # DESCRIPTION Fixed SR-186 Resolved an issue causing report exports to CSV to fail. Fixed SR-184 Resolved an issue where saving new report layouts was not working as expected. Last updated: 11/8/21 by DHOLLIDAY

509 Views 1 min

Hosted Environment

Published October 8th, 2020 by Russell Fick

AMAZON WEBSERVICES Native Support for AWS S3 Cloud Storage, CloudFront CDN. PlayerLync makes extensive use of Amazon Web Services to deliver best-in class reliability and scalability for the cloud SaaS infrastructure that enables our native mobile applications. We have full support for Amazon S3 cloud storage, and the CloudFront CDN platform. These

680 Views 1 min

PlayerLync 4014.3.3 for iOS (GA)

Published November 4th, 2021 by Russell Fick

CATEGORY ITEM # DESCRIPTION Fixed IOS-775 Resolved an issue causing hyperlinks within a PDF a to show a 404 error when linking to some web-based content. Last updated: 11/8/21 by DHOLLIDAY

422 Views 1 min

PlayerLync 4014.2.3 for iOS (GA)

Published July 22nd, 2021 by Russell Fick

CATEGORY ITEM # DESCRIPTION Fixed IOS-680 Toggling between the Account Settings and Synchronization screens is much faster and smoother. Fixed IOS-674 Resolved an issue that could lead to Offline Form attachments getting “stuck” in the synchronization queue. Last updated: 07/22/21 by RFICK

497 Views 1 min

Server Maintenance

Published October 8th, 2020 by Russell Fick

SERVER MAINTENANCE MAINTENANCE OF YOUR SERVER MAY INCLUDE ANY OF THE FOLLOWING Check server physical state   Apply server  patch es   Review Data backups   Verify hard disk integrity   Instance re-sizing, memory, CPU IMPACT OR EXPECTATION OF CUSTOMER Brief outage of Hosted server   Enjoy improvements post release   SERVER MAINTENANCE FAQ ARE SERVER

672 Views 1 min

GDPR Compliance Statement

Published October 8th, 2020 by Russell Fick

INTRODUCTION The EU General Data Protection Regulation (“GDPR”) comes into force across the European Union on 25th May 2018 and brings with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age.     The

689 Views 5 min

How to Add a Picture to a Form (Classic)

Published August 25th, 2020 by Russell Fick

(Before you get started, please note that images, regardless of their format, must he hosted on the internet or a cloud storage container such as GoogleDrive or Box. Images stored locally or in the PlayerLync platform cannot currently be leveraged by Form Manager.) Once you’ve created a form (or are in the process of creating a form) in Form Manager

718 Views 1 min

PlayerLync 4014.2.3 for Server (GA)

Published July 22nd, 2021 by Russell Fick

CATEGORY ITEM # DESCRIPTION Fixed WEB-627 Resolved an issue preventing the user to preview videos uploaded to an Offline Form from within the form. Fixed WEB-611 Resolved an issue causing the web app to crash with organization hierarchies greater than 8 levels deep Fixed WEB-103 Fixed a typo in a message shown when associating an image to a content

575 Views 1 min

PlayerLync Troubleshooting Guide

Published August 25th, 2020 by Russell Fick

PlayerLync Customer Troubleshooting Guide The Admin Portal Page Will Not Load Symptom: An error message appears when visiting the Admin Portal or the page continually shows the loading logo Possible Cause: Incompatible web browser Resolution: Use Google Chrome to access the Admin Portal Possible Cause: Cached content is causing a conflict Resolution

2275 Views 3 min

Android Device Requirements

Published October 8th, 2020 by Russell Fick

PLAYERLYNC FOR ANDROID PlayerLync for Android offers a strong solution for Google Android devices, but a few points are important to remember when considering an Android implementation: Android encompasses literally thousands of different devices with varying capabilities. Some low-cost Android devices may not offer an optimal experience with Player

1448 Views 1 min

PlayerLync Onboarding Process

Published November 10th, 2020 by Russell Fick

PlayerLync Onboarding Steps This article outlines a typical PlayerLync new customer onboarding. Kickoff   Your PlayerLync Account Executive (AE) will send an email welcoming you to the PlayerLync customer family. In that email, your AE will ask for times to get you scheduled for a Kickoff call to introduce your team to the PlayerLync Customer Succes

850 Views 1 min

Risk Management Procedure

Published November 25th, 2020 by Russell Fick

RISK MANAGEMENT PROCEDURE SCOPE This procedure provides information for all personnel who are responsible for risk management.  PURPOSE The objectives of this risk-based system of internal control are to assist PlayerLync in achieving its strategic objectives for the benefit of the community by:  Protecting our people, the community, and commonwealt

751 Views 3 min
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