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PlayerLync supports the ability to add Closed Captioning / Subtitles to videos. This feature is supported across all app platforms. To add Closed Captions to a video you must first create a VTT file. PlayerLync supports the WebVTT standard for this file type. You can review the standard here to understand the structure of the file. Creating Videos w
The logo in the top left of the Team Manager webpage can be customized to your company's logo. (Note: This will only change the Team Manager website. This will not change the logo of any apps.) To change the logo: Login to Team Manager Go to Settings > Global Settings Scroll down to the Upload Logo section Click "Choose File" Browse for the logo
PUBLISHING INTRANET LINKS There are 3 unique ways to give users the ability to access a specific website through the PlayerLync app. Intranet Links The Intranet module delivers a location inside the PlayerLync app where website links are presented to members in a graphical layout. These links are configured by an administrator and can be presented t
Here are the most common misconfigurations that occur when configuring Notifications in the Legacy Forms module. Typo in the email address As a best practice, after you've entered the email address in the notification field, copy the email address, go to your email program, compose a new email, and paste the email address into the To field. Send tha
What is Bandwidth Throttling? Bandwidth Throttling is a mechanism that limits the amount of bandwidth that can be used to download content to native apps (iOS, Android, and Windows). Bandwidth Throttling does not apply to the Web App. Why use Bandwidth Throttling? If you have mission critical services that are impacted when there is contention on t
As of March 2023, we no longer actively support using the PlayerLync application on Microsoft Windows devices. While the application may continue to work for a period of time, customer support and active development of PlayerLync for Windows is no longer supported. Remove the PlayerLync app from "program and features" Remove the PlayerLync app f
Symptom: When trying to login to the app you get a message that says "You must connect to the server for the first login" Reason: When logging into the app for the first time you must be connected to the Internet and able to connect to the PlayerLync server. Resolution: Verify that you can connect to the Internet. Open a web browser on your device
Here is the list of supported languages. If you do not see these languages in your Admin Portal (under Settings > Languages) please contact PlayerLync Support and they can enable it for you. Chinese Simplified Dutch English French German Italian Japanese Korean Polish Portuguese Brazil Russian Spanish
When embedding videos into a Digital Form it is a best practice to compress the video first. When building a Digital Form, it will not automatically compress videos that are embedded in it. This will increase the overall size of your form. A larger size form will take longer to load and use more bandwidth if viewing the form using the Web App. Publi
You have the ability to customize the view of your Digital Form entries. (To show or hide columns from view read this article). Once your view has been customized you can save it and easily go back at a later time. Go to the Forms tab in Team Manager Click Entries for the form you'd like to view Customize the view to your preference. E.g. Show/hide
When viewing entries for Digital Forms you have the ability to show or hide additional columns. By default only the most commonly used, generic columns are displayed. This is how to display your custom form fields in the entries view. TIP: You can save these views for future use! Here's an article on How to Save Entries View. Go to the Forms tab (in
ADOBE CAPTIVATE BEST PRACTICES To ensure the best experience for your Adobe Captivate eLearning courses, PlayerLync recommends using the following settings within your Captivate courses... QUIZ PREFERENCES From the menu bar click Quiz > Quiz Preferences... In the Category list select Quiz > Reporting Check the box "Enable reporting for this pr
Landing Pages are the first page you start on when logging into the PlayerLync Web App. Landing Pages can be configured for each Team Manager Access Role. You may use Landing Pages to customize and guide the initial experience when your employees log into the Web App. How to Configure Landing Pages Log in to Team Manager Go to the Settings tab Scro
An employee's start date is used as a way to assign dynamic due dates to a piece of the learning curriculum. Go to Team Manager Click the tab to manage your Employees (The name of this tab may be customized based on what is configured in Settings.) Click the Edit button for the Employee you'd like to update Update the Training Start Date to the empl
There may be cases where you need the ability for a member to have admin privileges within the Admin Portal to an org that is higher in the org tree than where the member resides. For example: Org Tree Example: Company Name (Primary Org) Corporate (Sub-org) Trainer (Member) District A (Sub-org) Store 1 (Sub-org) District B (Sub-org) Store 2 (Sub-org
Within the Team Manager Settings you can control what is visible to the employees assigned to the "End User" Access Role. One of those settings is the ability to show or hide the Employee Directory. Login to Team Manager Go to the Settings tab Scroll down to the End User Settings section Toggle On or Off the Show Directory option
There are 4 URL Parameters that can be used: plFile plVideo plStart plAutoClose Two examples of how to build links in PDFs to other PDFs or Video: https://playerlync-services.net/redirect?plFile=testfile.pdf&plStart=2 https://www.playerlync.com/test/TestingThis.php?id=1&plFile=testfile.pdf&plStart=2 SideNote: "plStart=2" Starts
If you require a mass change to be made to all of your Members, Devices, Groups, or Orgs please contact PlayerLync Support and they can assist you. The PlayerLync Support Team can perform one-time imports of Members, Groups, Group Memberships, Devices, and Orgs. Please download and fill out the templates attached to this article, and send it to you
Is this a bug in Storyline 360 or PlayerLync? PlayerLync acts as a "player" for eLearning courses. The eLearning courses themselves has complex logic and there may be a bug in the Storyline software. As a general rule of thumb, if you are able to open and play the course then the bug may reside with Storyline. If this is the case you can review the
Adding Page Breaks When you have a form with many fields, it’s a good practice to split your form into multiple pages to ensure that the length of your form won’t overwhelm your employees. To create a multi-page form simply drag a Page Break field to the form preview area, and a new page will be created. You can then drag/add fields to each page. En