Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Ryan Yakes
ryan.yakes@playerlync.com
0
Article
Last Month
TIN CAN - Output settings and quick fixes
Published November 3rd, 2020 by Ryan Yakes
Three common issues when creating Tin Can packages for the Vail app. a. HTML5 output has to be checked b. Do NOT check Mobile Player for iOS and Android c. Output has to be in ZIP format Quick fixes for links within TinCans. Changing "_blank" to "_self" fixes known link issues opening links target="_blank" Opens a new window and shows the related
Enabling Incomplete Entries for a Classic Form
Published November 20th, 2020 by Ryan Yakes
Classic Forms To turn on Incomplete Entries for a Classic style form: 1) Edit the form in the Builder Tab 2) Make sure there is at least one page break field in the form 3) Click the 'Form Properties' tab, then 'show more options', then 'Allow Clients to Save and Resume Later' To view incomplete entries, go to a Forms Entries page and click 'Incompl
How to Clear my Cache in Chrome
Published November 24th, 2020 by Ryan Yakes
To clear your Chrome cache: 1) Go to https://NAME.playerlync.net/ (make sure there's nothing after the .net)2) If you are logged in, logout by clicking your account icon in the top right corner, and clicking Log out3) Right click anywhere on the page and click Inspect 4) Click and hold on the Reload button in the top left corner of Chrome5) Select E
How to change column headers
Published November 5th, 2020 by Ryan Yakes
1) In the Admin Portal go to Settings > Languages 2) Click the arrow next to the Language you’d like to update 3) Enter the new column names ** NOTE: If you need additional languages enabled please contact PlayerLync Support. ** Supported Language Localization As of version 4013.5.x here is the list of supported languages. If you do not see... As
Video Compression/Transcode Requirements
Published November 3rd, 2020 by Ryan Yakes
VIDEO COMPRESSION REQUIREMENTS: When a video file is published in the Admin Portal, it does not get automatically set for compression. There are certain requirements that a video file must have in order to be set to be compressed. First of all, there exist two types of transcoding flags: REQUIRED and RECOMMENDED. Here is what sets the following stat
How to give Primary Org access to a member in a sub org without moving them
Published December 2nd, 2020 by Ryan Yakes
1) Select a member in the Admin Portal > Members tab 2) Click Move on the top right 3) Select the second option to "Allow access to another organization" and select the top level organization.
How to - RemoteLync Vail Install Process
Published March 18th, 2022 by Ryan Yakes
How to - RemoteLync Vail Install Process Step by Step Instructions: 1. Remote/Login to the desired machine using an Admin account. 2. Download or obtain copy of installer: Infrasource : pl-infrasource-installer.exe 3. Run the pl-infrasource-installer.exe as admin (Note: If you run into a Windows 10 security prompt (below) select more info > Run
How to improve content search
Published December 2nd, 2020 by Ryan Yakes
To improve the search feature, try using tags on your content to allow for more searchable keywords. You can do this in Admin Portal > Publish > Find the desired file (This can be done during or after upload) > right-click the file > select File Properties > scroll down to Tags > Edit Tags > Enter Tags and Save (you can have mul
How to create a link to a piece of content
Published November 23rd, 2020 by Ryan Yakes
Links for PDFs, videos, and other content types are created in the Admin Portal Publishing tab. First, copy a link to the desired item by right-clicking it, selecting properties, and copying the Full Lync. Course and Form links can be found in Team Manager in their respective Course/Form settings > Links & QR Codes tab as pictured below. Cour
User permission levels
Published November 5th, 2020 by Ryan Yakes
Member Permissions No Access - Your Credentials do not have access End User - Only access to content that is provided to you Manage My Team - Control and create at your Org level only Manage All My Teams Admin - Unlimited access to view and create
Supported File Extensions in PlayerLync
Published November 4th, 2020 by Ryan Yakes
Supported File Types Platform Support File Types Apple iOS Documents: .pdf .xlsx .docx .pptx .log .xls... NOTE: When naming files, the following special characters are NOT allowed: \ / : * ? " < > | % # (back slash, forward slash, colon, asterisk, question mark, quote, left angle bracket, right angle bracket, pipe, percent, po
How to troubleshoot file upload speeds
Published December 2nd, 2020 by Ryan Yakes
Make sure you're using Chrome and that it's fully updated. You can verify/update if needed by selecting the 3-dots in the top right of your Chrome browser window. Then hover over Help and select About Google Chrome. The first field under Google Chrome will show you your version number or let you know if an update is available. You also can try using
How to make courses appear in full screen
Published November 5th, 2020 by Ryan Yakes
For courses to appear in full screen they must be authored with a tool that supports a responsive design. Articulate Rise 360 and Articulate Storyline 360 Modern Player are examples of authoring tools that export their players in a responsive design. Contact your eLearning authoring tool vendor to find out how to build a course with a responsive des
How to create an admin account
Published November 5th, 2020 by Ryan Yakes
Contact your company's PlayerLync Administrator to create an admin account. If you are a franchisee, contact your franchisor's corporate office to have an admin account created. For security purposes, the PlayerLync Support Team will not create admin accounts or reset passwords for users. PlayerLync's Data Security Policy has been put in place to pr
Displaying Course in dropdown when creating a new course
Published November 5th, 2020 by Ryan Yakes
Courses The most common reason a course does not show in the drop-down field when adding a course is because of a duplicate Course ID. If the new course has the same Course ID as an already published course, then it will show up under that course's dropdown. Try exporting the course from your authoring tool with a different, unique Course ID. You c
Cannot submit a form
Published December 14th, 2020 by Ryan Yakes
If You Are Having Trouble Submitting a Form It is possible to have required boxes that are set to "hidden" in a Form. These boxes must be "unhidden" before they can be filled out to make the form work correctly. If you have a multi-page form, you must go through each page before submitting it even if the fields are not required.
Graded and completed courses - Which one do I select for my course?
Published November 6th, 2020 by Ryan Yakes
Graded Courses Graded courses usually have a graded quiz at the end and will show a score on the tracking tab. Graded score will appear in Tracking Tab in Team Manager Completed Courses Completed courses only require that you make it to the end of the course and will show a "Yes" on the tracking tab. This option is initially set in your course auth
How to reset my PlayerLync password using the Forgot Password feature
Published November 24th, 2020 by Ryan Yakes
If you are on version 4013.4.x+ you can reset your password by selecting "Forgot Password?" (Note: this feature MUST be enabled for your Organization first). (If you are not on version 4013.4.x+ you will need to contact your authorized PlayerLync Administrator to reset your password.) In order to use the Forgot Password? feature you will need to ha
Making PDF text searchable for PlayerLync
Published October 29th, 2021 by Ryan Yakes
PDF Settings: Making text searchable (iOS/Web) Make sure the PDF is being exported from Microsoft Word with the “Best for electronic distribution…” option checked (those are searchable). If saving/modifying in File Explorer, make sure it is configured for the following: Make sure the following is configured in Adobe as well:
Load More