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Ryan

Ryan Schwarzkopf

schwarzkopf@playerlync.com

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PlayerLync 4015.3.5 for Server (GA)

Published April 29th, 2025 by Ryan Schwarzkopf

This update includes performance improvements and enhancements to ensure your PlayerLync platform continues to run smoothly. Last updated: 03/03/25 by DHOLLIDAY

119 Views 1 min

PlayerLync 4015.2.8 for iOS (GA)

Published April 24th, 2025 by Ryan Schwarzkopf

With iPadOS 18, Apple has introduced styling changes that affect the placement and appearance of navigation bars across apps. As a result, on iPads running iPadOS 18, our navigation bar now appears at the top of the screen. Due to Apple's control of the styling, custom nav bar link icons are no longer able to be used on iPads running iPadOS 18. Last

494 Views 1 min

Remotelync - HowTo

Published February 2nd, 2021 by Ryan Schwarzkopf

Video Transcoder tab This is where you would queue up your cutups to be transcoded Once you have decided if you are going to pull your video from a local location or the XOS media servers you can select the videos you want to process. Select the folder(s) you want to publish to. Once you have customized any optional settings click the "Process Video

1938 Views 1 min

Tincan Tips and Tricks Matrix

Published November 2nd, 2020 by Ryan Schwarzkopf

Supported Formats and Devices General Tips  We recommend not adding an “Exit” button in your courses.  Ensure HTML5 output has to be checked when exporting the course from your editor.  Do NOT check Mobile Player for iOS and Android, as this will cause inconsistent results with the player.  Output has to be in ZIP format and as a Tin Can or commonly

2095 Views 1 min

RemoteLync - Port Scan

Published November 2nd, 2020 by Ryan Schwarzkopf

1. Change sort order on local Media Server to 1 if you are traveling and don't have access to external Media Servers. If starting on the https://remotelync.playerlync.com settings page.  Under Media Servers, change the Server Order so that the local 127.0.0.1 server is 1st. Click the blue Port Query button for the local server and copy the port into

1940 Views 1 min

Flat File Integration + 2048-bit SSH Security

Published August 3rd, 2021 by Ryan Schwarzkopf

FLAT-FILE INTEGRATION + 2048-BIT SECURITY One of the most common ways PlayerLync is able to integrate with other systems is through a flat-file import. 1. CONNECTION COMPONENTS  SFTP access for importing CSV files URL: sftp.playerlync.net Username: XYZ (Is just the XYZ part of your XYZ.playerlync.net. See your PlayerLync CSM or Support if you need h

1037 Views 1 min

How to configure language localization

Published November 3rd, 2020 by Ryan Schwarzkopf

** PRO TIP ** If the Languages tab in the Primary Org settings are blank you must enable the language at the tenant level first! Login as the tenant admin Click Settings > Languages Check the boxes for the languages you want enabled It will auto-save Change the Column Names Click the Primary Org Click Settings > Languages Click the arrow under

1994 Views 1 min

PlayerLync Azure SSO Steps

Published September 10th, 2021 by Ryan Schwarzkopf

PLAYERLYNC SSO STEPS - MICROSOFT AZURE The following steps will guide you through setting up Single Sign On with Microsoft Azure and your PlayerLync environment. 1. ADDING APPLICATION REGISTRATION 1. Login: https://aad.portal.azure.com/ 2. Click on “Azure Active Directory” in the upper left of your console3. Scroll down on the right window pane unti

2087 Views 1 min
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